Order-to-Cash (O2C) Process: Streamline Cash Flow

By automating, you can also eliminate the common?challenges that come with a manual O2C process, including:

·????????Double entry or incorrect entry of orders

·????????Slight (or even extensive) delays between order placement and shipping

·????????Delivery of orders that don’t match invoices

·????????Poor inventory information (that may cause sales representatives take backorders even when the products are in stock).

Beyond all these benefits, you can also, quite simply, eliminate slow cash flow.?Plus, your Dynamics ERP can play a crucial role in doing so more easily

So, What’s the Challenge in Automating O2C Processes?

1: It's Time-Consuming

The reality is that fully integrating?and automating?your ordering, fulfillment, and billing and payment systems may take a pretty significant amount time. You not only have to dedicate time to the project, but also allocate resources with the expertise to build out and execute upon an expedited O2C process. But, once done and if done right, it can take days or weeks off the overall length of your O2C cycle.

?2: Data is a Problem

Today, only 10% of businesses use automated assessment and cleansing of their master data as part of their O2C improvement processes. This may not seem like a massive issue on its own, but when coupled with the fact that poor data quality accounts for 20% of business process costs, it then becomes clear that data is posing a big challenge for organizations when it comes to O2C, and they aren’t doing enough to address it.

What Can You Do to Automate Your Order-to-Cash Process More Easily?

Like any business process automation project, tackling a new-and-improved O2C process has to come with a plan of attack, and the resources and budget to execute. This simple with our latest product: Commerce Customer Portal.

With Commerce Customer Portal, the complete O2C cycle is supported and enhanced by accurate, real-time Microsoft Dynamics or SAP ERP data: allowing you to offer your business and your customers an unparalleled level of control over account management, customer invoicing, quote and order management, RMA, and more.

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