Oracle EBS -Business Assurance Group (BAG)

Oracle EBS users aim to help organizations reduce their total cost of ownership (TCO) and increase operational efficiency. This can be achieved through the use of IP solutions and the "First-Success" approach, which focuses on achieving successful outcomes in a timely and cost-effective manner.

Maintenance and support services use automated intelligence (AI) to help organizations quickly resolve issues and maintain 100% adherence to service level agreements (SLAs). AI can help reduce mean time to repair (MTTR) and ensure that all support layers (e.g., helpdesk, L1, L2, and L3/TAR) are fully supported.

Business Assurance Group (BAG) helps organizations align their business processes with Oracle EBS services and ensure continuity during migrations and transformations. The BAG team comprises industry veterans and subject matter experts who can help organizations adopt robust manufacturing solutions and bring innovations to market faster, make supply chains more resilient, and improve the customer experience.

There are several key steps that organizations can take to keep their Oracle EBS systems live and healthy throughout the support duration and future releases:

1. Regular maintenance: It is essential to keep the system up to date with the latest patches and updates. This will help to address any issues or vulnerabilities that have been identified and ensure that the system is performing optimally.
2. Backups: Regular backups of the system and data are essential to ensure that the organization can recover from any unforeseen incidents or disasters. It is essential to have a robust backup and recovery plan in place.
3. Monitoring: Implementing monitoring tools and processes can help identify any system issues before they become critical. This includes monitoring performance, availability, and security.
4. Capacity planning: It is essential to ensure that the system can meet the organization's needs. This includes hardware and software capacity and may involve upgrading or adding additional resources.
5. Adequate resources and support: It is essential to ensure that the Oracle EBS system has the necessary resources and support to run smoothly. This may include sufficient hardware, infrastructure, and access to qualified support staff to troubleshoot issues as they arise.

Following these best practices and leveraging the expertise of trusted partner organizations can ensure that their Oracle EBS systems remain live and healthy throughout the support duration and beyond.