Optimizing AI-powered healthcare: How Cloud365 enabled secure, low-latency connectivity to Google Cloud

A leading Portuguese healthcare provider needed to establish a direct connection to Google Cloud in Germany to support an advanced AI-powered customer service platform. The solution had to ensure low-latency, highly secure, and reliable data transmission to optimize patient experience and operational efficiency. Cloud365 was chosen as the technology partner due to its expertise in direct cloud connectivity, offering a fully managed service that guarantees seamless and secure access to cloud-based AI applications.

Challenges

The healthcare provider faced several critical challenges in implementing AI for customer service optimization:

• Need for direct cloud connectivity – The AI solution required a direct, high-performance connection to Google Cloud in Germany to function optimally.
• Security and reliability – Data security and transmission reliability were key concerns, especially when dealing with sensitive healthcare-related information.
• Latency reduction – The existing public internet connection was causing delays in AI response times, affecting service quality.
• Bandwidth optimization – Traditional internet-based connectivity led to unnecessary bandwidth expenses without ensuring performance consistency.

Cloud365 Approach and Solution

To address these challenges, Cloud365 delivered a fully integrated direct cloud connectivity service, ensuring secure, low-latency data transmission between the healthcare provider’s data center in Portugal and Google Cloud in Germany.

The solution included:

• Dedicated ethernet circuit – Connecting the client’s Data Center (DC) to the partner Data Center, enabling a fast, secure, and highly available data transfer route.
• Platform integration – Leveraging a state-of-the-art global interconnectivity platform to provide direct access to Google Cloud, eliminating inefficiencies and reducing latency.
• Seamless implementation – Once the link between the client’s DC and partner Data Center was established, the service was fully operational in less than a week.
• Fully managed service – Cloud365 ensured continuous monitoring and support for the solution, offering an uninterrupted, high-performance infrastructure for AI operations.

Results

With Cloud365’s solution, the healthcare provider achieved:

• Significantly improved performance – AI response times dramatically improved compared to the previous internet-based solution.
• Enhanced security & reliability – Direct connectivity eliminated security risks associated with public internet connections.
• Reduced latency & higher stability – The new architecture minimized delays and ensured consistent performance, crucial for real-time AI-driven customer interactions.
• Optimized costs – With no need for excessive bandwidth consumption, operational expenses were significantly reduced.

By partnering with Cloud365, the healthcare provider successfully leveraged the full potential of its AI-powered platform through a secure, high-performance cloud connectivity solution.

If you are also looking to optimize your cloud-based applications with seamless, direct connectivity, let’s talk to explore tailored solutions for your business.