Optimize Your Customer Journey – Customer Service Management
Nabil Fares
Advancing Personal and Corporate Leadership Success Through Collaboration. Leadership Expert | Chief Executive | Executive Coaching | Strategic Thinking & Planning | Digital Innovation | Keynote Speaker | Author
To one degree or another, each of us is expected to wear the hat of Chief Customer Officer; great service isn’t just the responsibility of the customer service department. This session discusses innovative strategies to remake government’s relationship with its customers into something more stimulating and rewarding. Elevate your contact with customers, drive better business results, and meet customers’ growing expectations by adopting new technologies and applying analytics to provide insight into service trends. This session will cover all the latest trends in Customer Service Management and feature case studies from a variety of organizations and industries.
M Nabil Fares, Chief Information Officer, Department of Tax and Fee Administration, State of California
Former Vice President, Salesforce - Public Sector Markets
6 年Good luck Nabil! You have a great team behind you at CDTFA.
Senior Manager @ FIS | ITIL, PhD, Technology Improvement
6 年Good luck Nabil.
Information Technology Professional / Founder Rapidigm Inc. acquired by Fujitsu / Co Founder Sparta Inc. acquired by KPIT / Board Chair Roboyo USA, the Largest Global HyperAutomation privately held company.
6 年Good luck think Pega Solutions works perfect in Tax board
Enterprise Account Director, State and Local
6 年Good Luck.
Get it, Nabil!? Great piece!??