Optimal Feedback = Frequent + Well Intentioned

A Performance Tip. Originally posted in September 2018

Some insights:

1. The health of an organization (or a team, or a family) can be largely be predicted by measuring the average lag time between identifying and discussing problems.

2. Frequency of feedback is more important that proficiency of feedback

3. Intention of feedback (for improvement) is more important than eloquence.

4. The primary reason people struggle with giving and receiving feedback is not a lack of proficiency but of frequency. 

SOURCE: HBR Article. How to Make Feedback Feel Normal. Joseph Grenny

https://hbr.org/2016/08/how-to-make-f...

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