Opportunities for Freshers | Analyst in Xerox Corporation | Delhi NCR | Mumbai | Pune | Bangalore

Xerox Corporation (NYSE: XRX) is an $17 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them.

Responsible for the development, implementation, maintenance and review of financial policies, plans, procedures, analyses and controls. Typical areas include accounting, planning and forecasting, payroll, treasury, audit and taxation.

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Job Description:

• Builds knowledge of the organization, processes and customers
• Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills
• Receives a moderate level of guidance and direction
• Moderate decision making authority guided by policies, procedures, and business operations protocol
• Graduation in specialized field (Example: Bachelor of Engineering etc.)

Documents problems in the support solution database for diagnostics and solution implementation.

Ensure proper escalation procedures are followed.

Responsible for customer satisfaction through effective handling of customer problems.

Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.

Requirements

0 to 3 years of relevant work experience required.

Undergrad with 1 year of International Call Center Voice experience

Should be willing to work in shifts in a 24 x7 work environment

Should be residing within Transport Boundaries

Excellent telephone soft skills & thorough telephone functional skills

Ability to handle stressful situations.

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