OPERATIONS MANAGER - PROPERTY MANAGEMENT COMPANY - CAPE TOWN

POSITION: OPERATIONS MANAGER

LOCATION: NEAR DURBANVILLE, WESTERN CAPE

EMPLOYMENT EQUITY POSITION

SALARY: R35 000 - R40 000

PURPOSE OF POSITION:

Responsible for the day-to-day operational management of 30+ Retail Centres and buildings (“the Retail Buildings”) across South Africa, managed by The Property Management Company

This includes:

The management of various components of the Retail Buildings - e.g. mechanical, maintenance and repairs, tenant installations, regulatory compliance, inspections, management of building caretakers, service providers and contractors, day-to-day activities within and around the Centre, preparation and management of an annual budget, general building operations etc - and overall understanding of how all these aspects fit into each other in order for the Retail Buildings to be managed successfully;

Optimizing the building's income stream by establishing and maintaining mutually beneficial relationships with the Retail Buildings’ stakeholders;

Ensure tenant satisfaction and effective operational management of the Retail Buildings;

Support and report directly to the Portfolio Manager.

KEY RESPONSIBILITIES

Operational and maintenance management:

Manage building caretakers, service providers and contractors, including security, cleaning, HVAC, electrical, plumbing, engineering and other facilities’ suppliers & vendors

Manage the Retail Buildings’ technical services, which include municipal and borehole water, HVAC and refrigeration, site assets, building and grounds, electrical equipment, electricity and generators, waste water and effluent, water pumps, fire equipment etc.

Ensure the Retail Buildings are always well-maintained, within budget constraints

Maintain records of maintenance and repairs

Address maintenance issues and obtain quotes for approval

Manage on-site service contractors for various tasks

Ensure preventative maintenance

Ensure compliance to regulatory requirements

Manage consumables effectively

Finding practical and affordable solutions, e.g. water tank, solar, generator, aircon installations etc.

Conduct Retail Building visits to inspect for operational, security, damages and maintenance needs

Hold meetings with security and cleaners’ supervisors

Monthly meetings & reporting

Management reporting and meetings

Schedule meetings to manage relationships with stakeholders

Coordinate with management, security, cleaning, building caretakers, service providers, suppliers & vendors etc.

Property Management (Pty) is registered with the PPRA with a valid fidelity fund certificate and operating with a trust account

Compliance with statutory, regulatory, and other legal requirements pertaining to the operations of the retail centres & buildings: E.g. vendors’ COIDA letter of good standing and SHE files, Occupation, Health and Safety Act requirements, fire regulations etc

Stakeholder management: Engage and maintain good relations with all Retail Buildings stakeholders, including, Owners; Company team and building caretakers; Service providers and contractors, including security, cleaning and facilities’ suppliers & vendors; Government: Local authority (including building/fire/health inspectors), Department of Labour, SAPS, emergency services etc; Tenants, including: Respond promptly to tenant queries and maintenance issues; Ensure tenants comply with house rules and lease agreements; Understand tenants' businesses and industries, keeping abreast of industry trends; Facilitate tenant meetings for improvements or changes; and Public in general. This list is not exhaustive and may be added to or amended from time to time.

JOB ENCUMBENT REQUIREMENTS

? Experience / Education: 5-8 years’ experience in the retail shopping centre management industry. Minimum qualification Grade 12. A Business or a Property related tertiary qualification would be a recommendation. Retail shopping centre and/or building operations experience essential.

Skills required: Building operations management, business writing skills (specs & house rules), people management skills, IT literacy (MS Office suite, including excel), administration skills, valid driver's license (visiting the Retail Buildings across South Africa will be required from time-to-time) Knowledge required: Property/Centre management industry (advanced), basic technical knowledge, contract management, elementary financial management, workable knowledge of Company policies and procedures, in depth knowledge of building operations and facilities management, knowledge of statutory requirements impacting building operations, general business acumen. Competencies required: Problem solving & decision making, customer relationship building, communication, team leadership, financial & business acumen, confidence, assertiveness; negotiation; analytical thinking; tolerance for stress; resilience, time management, ability to work independently, attention to detail, strong communication (verbal & written), and well organised.

Please send detailed CVs to Michelle: [email protected]