Operational Excellence for Hotel Managers

Operational Excellence is?not a set of activities that you perform. A Hotel Manager often has to do it themselves and should nearly always accept the advice of others. But listen to Advice and Accept Discipline and in your Hotel at the end of the Shift you Will be Counted amongst the Wise.

Hotel Managers should never avoid conflict, deal with people directly and fairly. What can be of concern, is how people address conflict. If someone shouts or becomes defensive during conflict, these are unhealthy ways of responding. Conflict is not a bad thing when achieving Operational Excellence.

A Hotel Manager must accept that they will always have a great amount to learn. A Hotel Manager can control the lessons gained from the last experience and carry them into the next shift; we too often think too much on what went wrong in the past rather than how to carry lessons forward.

Hotel Managers must be decisive. Like any other skill, knowing how to be decisive comes more naturally to some people more than others. If a Hotelier finds themselves over-analysing when it comes time to decide, you must change your own mindset when trying to achieve Operational Excellence.

Hotel Managers must work togethers. Team work is key when trying to achieve Operational Excellence because it works. People thrive in environments?which free them to communicate and work together. When Hotels focus on collaboration, team members naturally feel a part of something bigger themselves.

Hotel Managers must be patient with themselves and others. Patience is that power we have within ourselves to wait for something without getting angry or upset. But remember, the longer we must wait during a busy shift, the more patience escapes us during our changing world of Hospitality today.

Hotel Managers must communicate regularly and provide meaningful feedback when trying to achieve Operational Excellence. Hotel Team communication plays a critical role in the workplace. Communication has a direct impact on the employees’ productivity, team cohesion and the Hotel’s success overall.

If a Hotel Manager does not share information and team members do not understand why their Hotel Manager is making decisions, work can get duplicated, mistakes made and employees become Operationally Excellent more slowly.

Hotel Managers must set a good example in all of their behaviour, as whilst working they have a unique duty to present the reputation of their Hotel in everything that they do. Behaving badly is detrimental to the Hotel; but knowing how you should behave can be difficult to understand because perhaps nobody has ever shown you Operational Excellence?

A Hotel Manager must Expect Excellence regardless of how busy a Hotel Shift becomes. However, Operational Excellence does not occur in a Hotel through a?major initiative?or total upheaval within the business. Operational Excellence is a type of change. But Operational Excellence is?not a set of activities that you perform. Operational Excellence in a Hotel is more of a?state of mind that should be present within you and those that work within the Hotel with you.