The operating model to transform traditional HR

What happened to HR? Browse on LinkedIn and you'll see chatter about new models of HR every week… Next Generation HR, Ulrich 2.0, the People Value Chain, HR Delivery model… it’s clear that this is an organisational function in the midst of an existential meltdown.?And it's easy to see why.

According to?Forbes ,?47% of workers don’t trust HR to deal well with conflict or to support them with promotion.?The reality for many employees, and particularly those who have a complaint; who are having their performance managed; who feel bullied or harassed; who are subject of a disciplinary investigation; who have been overlooked for promotion; who conflict with a colleague, or a manager is that HR are at best an administrative annoyance and at worst,?the custodians of a policy suite which promotes blame, division, confrontation, negativity, fear, betrayal, stress, and resentment. The very function that was designed to resolve issues in the workplace is now itself a serious source of pain and anxiety. How did it come to this? And what role does HR serve?

In?my latest blog piece , I discuss a new way forward for HR; one that works with people, not against them: People & Culture.

Our team is transforming!

This week we welcomed the brilliant Lily Driver-Thurston to our team as our new Coaching Coordinator for our Engage Coaching ?service. Lily is a trained actor, business owner, and education specialist with a passion for communication and workplace culture. Engage Coaching offers training and individual coaching for employees, managers, executives and teams to transform organisational performance.?Dedicated to coaching with a strong belief in its transformative benefits, Lily's already proving a perfect fit for coordinating our collective of experienced and certified coaches!

Words of the week

I was very touched by an email our team received this week from Ros Doyle about her team's recent work with us on implementing our Resolution Framework . It was a privilege to work with them and I wish them the very best for their launch on May 29!

'The whole TCM has been fantastic in helping us from the very beginning: thinking about how a framework might work, talking us through our questions, helping us to: shape our policy, have difficult conversations (especially our approach with the unions and legal), think about giving people a ‘jolly good listening to’! The training has been first class and really well organised and supported – and your ongoing journey with us will really help to manage the transition and embed this approach.'

- Ros Doyle, Head of Strategic People Services at London Borough of Hounslow

The how-to's of People & Culture

Last summer, I was joined by Gillian Caroe, a seasoned mediator, and Perry Timms, a great thinker and practitioner in the world of HR, to discuss how to build a great workplace culture . The panel was described as “one of the best webinars” that viewers had seen, filled with insights, debate and top tips.

It was conversation full of energy, challenge and encouragement about what we can all be doing better (and what we’re already doing well) to make work a more collaborative, compassionate and human space. If you’re eager for change, this one hour video was made for you!

The TCM Reading Corner

On our theme of People & Culture this week, I want to share one of my favourite reads, The Power of Culture , by Laura Hamill. This is a fantastic insight into the crucial nature of culture to successful organisations. It's full of real world examples beautifully explained that demonstrate how creating a culture that aligns with values and strategy can make or break an enterprise.? You can find it through the Economist Edge series where I will also be publishing my next book, 'How to Disagree Well.'

David's Diary

Here's where I'll be and what I'm up to over the next few months...

23rd May:?I'll be keynote speaker at?CIPD Branch ?in Birmingham

27th May to 7th June:?I'll be on a writing retreat (sort of, at home ??) to complete my latest book,?‘How to Disagree Well’?for?The Economist Edge Series . I'm still looking for case studies for this one (from parties or mediators) so if you'd like to contribute, please get in touch.

12-13 June:?TCM will be hosting a stand at the?Festival of Work , stand J41 - come visit us!

19th June:?I'll be speaking at CIPD Hereford and Worcester branch on 'Redefining Resolution '

27th June:?I'll be?keynote speaker at?ACAS conference ?speaking on resolving disputes and showcasing our ground-breaking?Resolution Framework

That's it for now. Have a great weekend!

David