OpenAI Posts: How to handle customer complaints and customer incivility?
Michael Haenlein
Professor of Marketing | AMA/EMAC Board Member | Expert in New Technologies & AI | C-Suite Consultant | Advisory Board Member | ESCP Business School, University of Liverpool, Trinity Business School
Here is a possible customer service strategy to handle customer complaints and incivility:
Overall, the key to handling customer complaints and incivility is to be consistent, professional, and fair and always prioritize customer needs and satisfaction.
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Over the next 30 days, I will use ChatGPT from OpenAI and Grammarly to write automatically generated posts on a series of topics. These posts are entirely generated by AI. I do not modify the content or add to it. Have fun! And if you have any ideas about future posts, let me know. This post used the prompt: "Propose a customer service strategy to handle customer complaints and customer incivility"
PhD (Marketing) at IIM Indore | Researcher (Consumer psychology of AI)
2 年It would be interesting if we can analyze whether these suggestions (by ChatGpt) are supported by existing theories or consistent with empirical findings. Any critical points where it goes opposite to existing knowledge.
Super! I wonder if you get a different answer in French? ??comment gérer les complaintes des consommateurs et leur incivilité??? Réponse 1: none, Réponse 2: Protégez vous et vos biens :-)
Michael Haenlein I am surprised how clear and concise the text is. I wonder where those ideas come from.
Assistant Professor of Marketing at The George Washington University School of Business
2 年Hey - if you aren't putting any effort in, why should I? this is what ChatGPT thought of the post.... This social media post provides a solid strategy for handling customer complaints and incivility. The suggestion to create a clear and concise customer complaint policy is particularly useful, as it sets clear expectations for customer behavior and outlines the steps for resolving complaints. The idea to train customer service staff on how to handle customer complaints and incivility is also important, as it ensures that they are equipped to handle difficult situations in a professional manner. Additionally, the suggestion to establish a system for tracking and resolving complaints and to follow up with customers to ensure that their issues have been resolved is a good way to maintain customer satisfaction. The idea of implementing a customer rewards program is also a smart way to incentivize good behavior and show appreciation for loyal customers. Overall, this post offers a comprehensive and well-thought-out approach to customer service.