Open ears, honest conversations and the relentless pursuit of client success

There’s a good chance you have more than a few surveys in your inbox right now.

Companies of every type and size recognize the value in feedback, and we’re no different. Our clients’ perceptions define our reality, and their voices provide our most valuable resource. But we can only unlock the full potential of that feedback by listening closely and having honest conversations that help us keep improving.

As Chief of Client Success, my goal is to be an ever-present sounding board for our clients — understanding and amplifying their voices to drive change across Cerner, and then sharing and validating our progress with them to support their needs.

In the past, we've heard that our clients want to be heard and hear more from us. We launched our first large-scale feedback opportunity of 2021 this week, and we look forward to strengthening and expediting a continuous client feedback loop. In this arduous season, we’re extra appreciative of our clients’ contributions and committed to giving their feedback the time and consideration it deserves.

Throughout the year, I'll share the lessons we’ve learned and steps we're taking in response to client feedback. We have a lot of work ahead, but we’re committed to earning our clients’ trust and supporting their goals each day.

We started at the beginning by improving our implementation processes, because we know the strength and stability of our clients' foundations define the limits of our success together. Soon, we're launching a more user-friendly client collaboration platform to facilitate ongoing learning and growth.

We're continuing to evolve our revenue cycle offerings and embed a value-first approach in our solutions and services. Because we exist to support our clients’ outcomes, we’re defining value through the lens of their objectives. By creating tighter alignment across each client's many interactions with us, we’re striving to connect, simplify and facilitate our work together.

We hope that with each survey and every step, we're driving meaningful change that fosters client success and advances health care. To the clients walking alongside us on this journey, please know that we're grateful for your continued support and the opportunity to work for you.