#228: Online Course: "How to Become a Customer Service Champion"

Introduction

In today's "People Skills" newsletter, we're returning to our popular series of online courses.

The course today is "How to Become a Customer Champion", which is a course that every single person in your organisation should take, whether they're a newbie youngster who's just joined you or the managing director who's been there for years.

Like all our online courses, this course consists of a mix of slides, video, quizzes, e-books, articles, handouts, and infographics.

This allows you to use the online course for your own self-paced learning or as the basis for a workshop for others.

And, here, for this course are all the resources you will need...

01. Course Details

The "Course Details" slide provides you with an overview of the course. It gives you the course aim, 5 measurable learning targets, and an overview of the course.

02. Self-Assessment Worksheet

The "Self-Assessment" worksheet allows you to rate yourself across 10 statements about how well you know the topic of this course. The worksheet can also be used at the end of the course to see if your score is now higher because of what you've learnt.

03. Discussion Worksheet

The "Discussion Worksheet" is a slide with 5 questions about the topic of this course. The aim of the worksheet is to help you clarify your views and share them with others.

04. The Professional Development Programme Slides

The "Professional Development Programme" (PDP) is a set of slides that give you the main learning points of the topic along with related questions for you or your trainees to answer.

05. Course Topics

The "Course Topics" gives you a more in-depth presentation of what you need to know to master the topic of this course.

06. Video: "The Golden Rule of Customer Service" from Business Made Simple

Getting customer service right is a crucial part of growing your business, but what are some tangible things you can do to make it better? Today Don talks about the most important rule to follow when conducting customer service...

07. Course Exercises

The "Course Exercises" enable you to reinforce what you've learnt so far and practice some of the topic skills. They are invaluable if you are running a workshop on this topic.

08. Course Worksheets

The "Course Worksheets" are a set of question-and-answer forms that you can work through on your own or with others to clarify your own views and understanding of the topic.

09. Key Points

The "Key Points" are a set of one-liners that will help you remember some of the important takeaways in this topic.

10. Flash Cards

The "Flash Cards" test you on the 5 targets in this course that were set in the "Course Details" slide.

11. The Course Quiz

You can test yourself, or others, on what you've learnt on this course by creating your own quiz on The Soft Skills Quiz.

12. Course Quotes

The "Course Quotes" are a set of quotes on the topic of this course. They often contain illuminating views that can help you on your learning journey.

13. Follow-Up Activities

The "Follow-Up Activities" slide is a set of suggestions to help you practise what you've learnt from this course either in further workshop settings or in real life.

14. Selected E-Book: "Delivering Knock Your Socks Off Service" by Performance Research Associates

Matching people who do business with you with just the right products, services, and solutions.

15. Blog: "Turn Customers Into Fans"

The other day I had a really nice email from a customer who wanted to thank me for the products they had bought. As I started reading the email, I thought, "Hey, that's kind of nice". But, then, when they ended their email with the words, "I just love your stuff!", I thought, "Wow, that's amazing. I've got a fan."...

16. Course Handout: "Customer Care Champions"

If you want to go to the top of the league in customer service, then you need all your staff to be customer care champions. The secret to becoming the best at customer service is to practise the following features of service D-E-L-I-V-E-R-Y...

17. Course Infographic: "Customer Champions"

Delivering the customer promise.

What Next?

If you have worked through each step of this course, you, (and your trainees if you ran a course), will now have a great set of resources on the topic of "Customer Champions".

Now's the time to build on what you've learnt.

With over 22,000 learning resources on our 6 websites, with 2 sites offering free downloads, you can now take charge of your own learning and apply what you have learnt in your work and day-to-day life.

With regular daily practise, reflection, and review, you will be amazed at how quickly the skills will become second nature to you which in their turn will increase your personal confidence.

Well done and good luck!

Manage Train Learn Is Now Selling it's Business - Find Out More Below

Are You Interested in Acquiring a Highly Profitable and Successful E-Learning Business As a Going Concern?

Due to Eric's forthcoming retirement, we have now decided to put KSA Training Ltd, (parent company of Manage Train Learn), up for sale.

This sale comprises all 6 websites, over 22,000 soft skills learning items, and sale of all 37 e-books which have earned over ￡1 million in global sales through our publishing partners.

We have been leaders in Soft Skills e-learning since the late 1990's and, today, there is unprecedented demand globally for "People Skills" learning and training.

Uniquely, we currently offer our materials for free use and download but a new owner can easily commercialise our offering through a wide range of options.

There is a time limit on this offer when we will sell to the highest bidder.

So, if you're interested in owning a successful e-learning business with huge potential in a huge market, email us in the first instance at [email protected] for further information.

Eric Garner

Managing Director

KSA Training Ltd