One Year In: How NEXUSsoft is Already Using AI for Our Customers
Why Embedded AI Services Are the Future—And How We’re Already There
The conversation around AI in business has been dominated by flashy demonstrations and waxing lyrical about how to transform your business. But real magic happens when AI is deeply integrated into your business workflows. Businesses that harness AI through APIs, rather than standalone interfaces, unlock productivity at scale—moving beyond experimentation into true AI-driven transformation.
At NEXUSsoft, we’ve been enabling this shift for over a year, embedding AI-powered microservices to enhance business operations where it matters most.
From AI Hype to AI Execution: The Power of Integration
Jan Baan , a global pioneer and widely respected thought leader on ERP solutions, has long championed the idea that the future of enterprise software lies in AI microservices and intelligent automation. Instead of bolting AI onto existing systems as an afterthought, businesses need an ERP that acts as an AI orchestrator—seamlessly integrating AI-driven decision-making, automation, and insights into their core operations.
This is exactly what we’ve built with iCERP. It’s not just an ERP that supports AI; it’s an ERP designed for AI, enabling businesses to embed AI capabilities directly into their workflows. And the results speak for themselves.
More importantly, your ERP should not dictate which AI services you can use. If your chosen ERP only supports a single, pre-integrated AI toolset, then you are missing out on a world of opportunity. AI evolves rapidly, and the ability to integrate the best AI service for your business—whether it’s for automation, analytics, or customer insights—is critical for staying ahead. The flexibility to add and adapt AI services as needed ensures that businesses remain agile and competitive.
Case Study: How Medico-Legal Firms Use AI with iCERP and Loom Analytics
One of the best real-world examples of this is how we’ve helped medico-legal and transcription service firms revolutionise their workflow using Loom Analytics’ Claudio service.
Before AI Integration
Medico-legal firms and transcription service businesses handle massive amounts of audio recordings, case files, and legal documentation. Traditionally, this required manual transcription, organisation, and data extraction—a slow, costly, and error-prone process.
After AI Integration with iCERP
By embedding Claudio’s AI services into iCERP, these firms now:
This isn’t just AI for the sake of AI. It’s AI embedded into business processes where it delivers real impact—saving time, improving accuracy, and reducing costs.
The Takeaway: AI as the Violin, iCERP as the Conductor
AI is powerful, but like a violin in an orchestra, it's one member of the team and needs coordination to create real impact. That’s where iCERP comes in—ensuring that AI isn’t just a solo act but part of a harmonised, high-performing business operation.
This isn’t some futuristic vision. This is happening now.
Our clients are already using AI-powered microservices embedded within their iCERP solution to speed up turnaround times and organising information ready for a human to do their bit. Whether it’s turning hours of medico-legal recordings into structured reports or ensuring specialists receive consistently formatted case materials, AI is working—not as a flashy tool, but as a seamless part of a larger business process.
The businesses that win with AI won’t be the ones experimenting with disconnected tools. They’ll be the ones orchestrating (and controlling) appropriate AI throughout their business, making it an essential part of their daily operations.
We’re not talking theory. We’re delivering this today.