The One Skill I wish I had before I became a People Manager: Setting Clear Expectations

At times I am asked what I wish I knew before I started managing people. My answer is always the same: I wish I knew how to be clear in setting expectations. And when I say expectations, I mean everything from communication to responsibilities and more.

Why is this so crucial?

1. Clarity Drives Performance

At the heart of every high-performing team lies a foundation of clarity. When employees understand exactly what is expected of them, they are more likely to channel their efforts towards the right goals. Clear expectations eliminate ambiguity, reduce rework, and enhance productivity. It’s like giving your team a roadmap—without it, they’re bound to get lost, no matter how talented they are.

2. Accountability Becomes a Shared Responsibility

Setting expectations isn’t just about telling people what to do; it’s about creating a mutual understanding of what success looks like. When managers communicate expectations effectively, they empower their teams to take ownership of their work. This shared responsibility fosters a culture of accountability where everyone is committed to achieving the desired outcomes.

3. It Strengthens Trust

Employees want to know where they stand. By setting clear expectations, managers demonstrate transparency and fairness, which builds trust. Trust, in turn, creates a safe environment where employees feel valued and are more willing to take risks, innovate, and go the extra mile.

4. It’s the Bedrock of Feedback

Feedback is only as effective as the expectations that precede it. When expectations are clear, feedback becomes more meaningful and actionable. It allows managers to celebrate successes, address gaps, and continuously improve both individual and team performance.

5. Adapting to Change Becomes Easier

In today’s fast-paced business landscape, change is inevitable. Managers who set clear expectations equip their teams to navigate change with confidence. Whether it’s shifting priorities or evolving market demands, clear expectations provide a stable anchor that helps teams adapt without losing sight of their goals.

In Conclusion

Setting clear expectations is not just a managerial task; it’s a leadership imperative. It is the one skill that transcends industries, cultures, and organizational structures. Managers who master the art of setting expectations will find themselves leading teams that are not only aligned but also inspired to achieve greatness.