One LLM to rule them all? Don't plan on it (instead, consider this)

80% of IT leaders report already using multiple AI models, and the mean number of AI models used by IT organizations is estimated to increase by 69% within the next three years. Gartner predicts more than 30% of the increase in demand for APIs will come from AI and tools using LLMs by 2026.?

Integrating more LLMs brings more security concerns. LLMs perform the best when they’re grounded in relevant data, and for business use cases that often includes sensitive company data. A strong API management strategy will give you visibility and control across the linkages between systems and help you stay a step ahead of these concerns.

A common security risk that can be prevented using API management is prompt injection, where hackers disguise malicious inputs as legitimate prompts. APIs that limit the LLM’s access and enhance its functionality within well-defined bounds fix this problem - without them, malicious users can manipulate LLMs into performing unauthorized actions. These actions include exposing sensitive information or acting as an unwitting agent.

The right integration and API management foundation will set your organization up for successful AI adoption by allowing you to:

• Configure and apply security policies to monitor and manage what information flows in and out of LLMs
• Fine-tune LLMs on their datasets for better business understanding
• Prompt LLMs with specific business context for accurate insights
• Take action based on generated insights

“Business leaders want to move fast with AI and not get left behind by their peers, but IT leaders face the daunting task of turning business demands into reality while doing it safely, securely, and responsibly.” -? David Egts, Field CTO, MuleSoft

ICYMI: The latest in AI, integration, and automation ???

• Extracting data from documents just got smarter. MuleSoft recently announced AI-powered enhancements to its automation, integration, and API management solutions, including Intelligent Document Processing (IDP). IDP enables teams to rapidly extract and structure data from documents using pre-trained AI algorithm models.
• Research shows 60% of consumers expect companies to react within seconds or minutes of a request with the most up-to-date information and a disconnected experience tops frustrations. Param Kahlon, Salesforce’s EVP/GM of Automation & Integration, shares how automation accelerates business growth by improving these experiences.
• Anypoint Studio 7.17 has arrived! Experience greater IDE stability and performance with connector compatibility insights, real-time guidance, and more. Discover all of the latest updates to Anypoint Studio.
• We’re going behind the scenes. Get the inside scoop on how we developed Anypoint Flex Gateway. See how we overcame challenges and leveraged open-source technologies to deliver this highly customizable and efficient API management solution.
• When fewer than 30% of your apps are integrated, fragmented systems and siloed ops hinder progress for everyone. Learn what Public Sector industry insights were gleaned from the 2024 Connectivity Benchmark Report.
• Introducing the 2024 MuleSoft Ambassador Cohort! Get to know the best of the best in the MuleSoft Community.

Are your service agents still swivel-chairing between systems? ??

Up-level your service experiences with connected data from systems like ERP, OMS, and more. See how to use integration and automation to create a 360° customer view in Service Cloud:

Upcoming events and webinars ??

Salesforce Flow Workshop | May 14, 2024 | 1:00 p.m. ET

Transform your business with data-driven automation. Join us to see how you can streamline entire end-to-end business processes across all your teams and systems. Watch MuleSoft's RPA, Composer, and Anypoint Platform in action.?

How to leave your legacy tools behind and modernize with MuleSoft | May 21, 2024 | 12:00 p.m. ET

Say goodbye to legacy integrations and adopt a modern solution to accelerate business innovation. See how to seamlessly migrate off of legacy systems and future-proof your application integration strategy with the power of MuleSoft's Anypoint Platform.

Automate End-to-End Document Workflows with MuleSoft IDP and Anypoint Platform | May 23, 2024 | 1:00 p.m. ET

Introducing MuleSoft Intelligent Document Processing. Join us for a live demo unveiling the power of AI-driven workflows. Explore how IDP and Anypoint Platform work together to automate end-to-end workflows, increasing efficiency and revolutionizing your organization’s document processing capabilities.

We want to know your thoughts. Will there be one AI model to rule them all, or will there be a proliferation of AI models? Comment below!