One Delighted Customer!

It’s really too bad that this sort of thing is rare enough to evoke such surprise and delight! But here goes…

A few years ago, I wrote an short article called Customer Prevention – 7 Tips Guaranteed to Repel Customers and Prospects about things companies and individuals do to totally screw up what they say is their top business priority – thrilling customers! This post however, ISN’T about crappy, but rather world class customer service! Hallelujah, somebody gets it!

This week I had the great thrill (unfortunately still rare, but thrilling still) of receiving an unexpected email from a company I’ve been loyal to for the last several years – Harry’s – the subscription shave people.

The email says – basically “unfortunately your recent order took longer than expected…so here’s 5 bucks.” OK, well, first I have my razors set up on standing order and at a frequency that I ALWAYS receive them before I need them. Second, I hadn’t noticed the delay, nor would I have frankly. But Harry’s noticed! Because that’s what they do, notice stuff!

Harry’s was started by a couple guys you might recognize. Here’s the skinny on that. And Harry’s was founded by Jeff Raider (think Warby Parker) and Andy Katz for the exact reason that I experienced this week! 

So this is me, saying “Thanks Harry’s for following through on a real mission, that isn’t just a platitude, err…I mean plaque on a wall!”

If you shave…and you’d like to pay less…and you love getting stuff you need delivered at or before the time you need to use it…and you can do without the superstore lines – and let’s be real, attitudes, you might try these guys. I was happy with Harry’s delivering on the above noted values, then they send me $5... because they didn't meet THEIR OWN STANDARD! Who does that!

Thanks guys! I’m a fan!