One Airport

What is the mindset of a traveler when they come to the airport to travel? Many feel the pressure of long lines, getting through the security, and the rush to their gates to find seats. Today's US airports are changing, and many are coming up with local sense of place to slow down and relax their travelers. The decor and concessionaires' concepts reflect the style of the demographics of the airport. However, it is more than that. Employees need to have that style as well. Friendly and ready to strike up a conversation is the foundation to making travelers really feel the hospitality of the airport. Reimaging how airport customer service looks and feels like is the key to a more successful travelers experience. The airport of tomorrow should be inviting, warm, and friendly. This strategy should be the foundation of every entity in the airport. This will allow everyone that operates in the airport get the full benefit of airport operating. Customers are more at ease and willing to spend more on gifts, food, services, and even on airlines products. Working as one, airports can be more efficient in being profitable for everyone.