Onboarding new acquisitions - the easy way!

If you’re one of the hospitality operators who’s been involved in the flurry of acquisitions and divestments over the past 18 months or so: congratulations! It’s been an exciting time for the industry, with price records set - and broken! - around the country. (Thank you to @Larry Schlesinger and @thehotelconversation for keeping us all in the loop!)

If you’re adding a venue to your portfolio: on taking over from the vendor operator, you’re going to want to hit the ground running. Whilst that may be straightforward if (say) the existing staff and suppliers continue to serve the venue, it may not be as straightforward to monitor the acquisition at the portfolio level if the new venue uses different POS and gaming systems to the other venues in your portfolio. It can take time to understand the new system, build out an integration, do QA on the data, and ensure the metrics it’s reporting are consistent with the metrics that your other venues are already reporting. At venue level, our clients like each of their venues to present a highly individual, boutique, unique character … but at head office level, everyone appreciates being able to compare apples with apples.

Compassify’s business signals software has been designed with multi-venue operators in mind. It aggregates data from all your POS and gaming systems, across different venues, areas, and funds, and tells you when your venues are missing targets, trending downwards, or losing appeal amongst customers or staff. Our signals operate at all levels of the portfolio, so you can nip problems in the bud and continue to build value within your venues. And alongside this risk management platform, our customer journey solution drives topline growth through personalised, behaviourally responsive email and SMS marketing that leverages your gaming membership for POS promotions. Get in touch for a demo today, or come and see us at AGE next month!