OmniStudio Overview

OmniStudio is a modular system with standard click-based components to quickly build Salesforce flows and solutions.OmniStudio Architecture consists of three layers:

Digital Experience Flex Cards summarize and display contextual data and actions, both from Salesforce or third-party systems.

OmniScripts lets you configure sequences for sales, service paths, and other business processes.

Service Management

DataRaptors serve for retrieving, transforming, and updating data. Integration Procedures allow you to retrieve information from third-party services. Developer Experience

IDX Build Tool for managing

OmniStudio Datapacks.

IDX Workbench is a desktop application for migrating Datapacks and Salesforce metadata. As a result, unlike custom development, with OmniStudio, you get easy shortcuts and more reuse opportunities to adapt industry-oriented solutions to your own requirements.

Industry clouds are evolving and undergoing changes. Currently, though, you need to mind some possible drawbacks:

Industries combine many clouds into one common functionality. Due to this, it is hard to understand if a particular feature belongs to the current implementation. Releases do not have a clear structure, as all clouds and APIs receive updates in one package. Limited support for bugs and platform limitations.

The Velocity data model and functionality are best suited for enterprise-level businesses. Some would say that it’s overkill for the SMB market, as not only is a larger budget required, but small-medium businesses are likely to be left with functionality they don’t need, and won’t use.