Omni-Channel: Skill Based Routing Part-1

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Prashant Bansal

Prashant Bansal

TOGAF? | Technical Architect | Lead Developer | Salesforce | AWS | AI/ML | Automation | MuleSoft | Trainer | Blogger

发布日期: 2024年5月20日

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In this article, we'll unveil Salesforce Omni-Channel, a powerful tool that streamlines your customer service operations. We'll explore how Omni-Channel automatically routes work to the most qualified agents, ensuring a seamless experience for your customers and boosting your team's efficiency.

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