Ombudsman Day

Although the ombudsman is a new profession in Romania, we strongly believe in his strength and need in a professional environment and we fight every day to make this known to those around us.

Ombudsman's Day has begun to be celebrated three years ago, following the decision of the American Bar Association, which set as a day, the second Thursday  of October. This day is an additional opportunity to become aware of the history and practices of the Ombudsman profession, including the different models of Ombuds, the roles they play, the services and the value they provide.

Our activity started in 2014, as an Ombudsman department specific to our organization. We chose the name "PetrOmbudsman" as an association of the word Petrom with the profession of Ombudsman, in the middle being the word 'OM', the reason for we were created. Our activity is very diverse, we go out of our comfort zone every day, and we face with different and sometimes sensitive situations, which contribute to our adaptation, especially in the new context generated by the COVID-19 pandemic trigger.

This period has left its mark on us as well, and we have become increasingly aware of how we should act as ombudsmen. Our strategy had in mind to be as close as possible to you, our colleagues, to try to be a balancing factor, and although we were at a distance, we met and heard virtually.  After months, I can say that we managed to share ideas, to clarify some aspects related to the new way of working and to understand the new approach of the company in the context of the pandemic situation.

Every day, we had telephone conversations with colleagues from the production areas, with the sector managers, with the representatives of the various departments, in order to be able to support them.

We organized online workshops in which we have made possible the virtual meeting of colleagues from different areas of the country. We talked with the young engineers, today's juniors, those who will carry the baton and we shared the feelings lived during this period, but also the expectations that each of us has for the future.

We also had discussions with our business partners of filling station in Romanian, and with our colleagues from OPM Bulgaria, Serbia and the Republic of Moldova.

The very good collaboration with the representatives of the various departments and the efficient communication were the tools that came in support of PetrOmbudsman, for this, in turn, to help the company.

Moreover, we do not stop here, we continue to organize virtual meetings with employees, we focus on the importance of communication, through which we manage to overcome barriers and create a better climate of collaboration.

In this difficult period, it is very important to be strong and courageous, to recognize and manage our worries and fears, to find new opportunities for learning and development, to discover new hobbies that bring us joy, to be tolerant and balanced, to see the good things in every moment, to smile, to be confident, optimistic because only in this way we will be able to overcome all difficulties well.

We want you to be healthy and encourage you to call on our services with confidence to discuss any issues that concern you!