The Oldest Jira Bug: A Tale of Persistence and Frustration ???
Samia Bouzid ?
| Spécialiste en Solutions Atlassian ?? | Experte en Innovation et Optimisation ?? | ?? 5.7t CO2e/an
?? Did you know there's a bug in Jira that has remained unresolved for over 19 years? Yes, that's right! The bug JRASERVER-3138, reported back in 2004, still hasn't been fixed, highlighting some key challenges in managing large-scale software platforms. ??
?? Bug Background: When a user accesses a URL for a non-existent ticket (e.g., /browse/FOO-1), Jira currently returns a normal HTML page with a 200 OK code ?. This means no error is indicated, which can cause issues, especially for web crawlers ??, as they may interpret the page as valid and cache it.
?? User Feedback: Reviewing the comments from users provides valuable insights:
?? Critical Analysis: This persistent bug highlights a common challenge in large-scale platforms: balancing priorities between user requests, bug fixes, and new feature development. While Atlassian has grown and evolved, maintaining user satisfaction requires balancing innovation with addressing critical issues. ??♀???
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What We Learn from This Bug:
?? Conclusion: The JRASERVER-3138 bug is more than just a technical glitch—it’s a case study in the relationship between software providers and their user communities. As Jira continues to evolve, dealing with historical bugs and maintaining open communication are vital to keeping users engaged and satisfied. Whether this bug, nearly two decades old, will ever be resolved remains to be seen. ?????
It is true that JRASERVER-3138 has been unresolved for more than 20 years. On the other hand, the bug has already been resolved in Jira version 9.12 if you check it at https://jira.atlassian.com/browse/JRA-9999999999, as mentioned in one of the issue comments. It is served by v9.12.8#9120008-sha1:2523b75. So, at least in this version, it was fixed. I haven't investigated to figure out the exact version the fix was delivered in. I feel your adjectives are exaggerated e.g. "Many users express anger" in contrast with 5 watchers and 3 Affected customers or 5 user comments. In the case of a company with 300.000 customers, it could not be said "Many users". I agree with the conclusion but this bug is a bad example for this discussion. I believe you could find a better example.