Oklahoma Heart Hospital Reaches 93rd Percentile in Patient Satisfaction Scores

Like all healthcare organizations, Oklahoma Heart Hospital has faced difficult challenges in recent years. Thanks to its strong efforts to create a culture of quality and safety, it not only succeeded in continuously providing care during the pandemic, but it also managed to push forward needed improvements.

With two campuses and a total of 143 beds, the hospital has a straightforward mission: to provide excellence in quality and service. The organization is deeply committed to providing the highest quality of nursing care, with an average experience level among nurses of over nine years.

Ensuring Quality Through Responsive Training?

Oklahoma Heart Hospital’s high nurse retention rate correlates to the culture that the organization strives to maintain through education and feedback at every level.

For example, the CEO communicates directly with all staff at orientation, either in person or online, and holds a 90-day follow-up meeting to check in and allow new hires to provide feedback. Staff can offer suggestions and insights, and the CEO reiterates important aspects of the organization’s culture.

This interactive aspect also characterizes how the hospital has used Relias’ educational content. Staff members enjoy the flexibility of having 60-70% of these resources easily accessible online.

Achieving High Completion Rates With Training Plans

Relias’ training plans help ensure that all staff members complete the ongoing learning they need. The hospital’s approximately 2,700 learners have achieved an average of 23 completions per user. These completions span annual regulatory, IT security and safety, clinical express, infection control, and other critical topics.

Training plans are more than just a method of organizing learning into manageable schedules and providing convenient, easy access. They are also vital to the organization’s quality and safety. Clinical education coordinators Kristine Kimmel, RN, BSN, CCRN, and Emily Milburn, RN, PCCN, ensure that staff complete annual training and customize training for specific groups to meet patient care needs.

Once training plans have been set up, Relias automations handle the rest. “We no longer have to manually go in and remember to assign this or that. If a new person comes in, they are automatically put in a plan,” said Kimmel. “Having the automated features of Relias is really, really helpful for us. It provides consistency and standardization.”

Empowering Staff To Learn

Oklahoma Heart Hospital also enables its staff to find and take courses independently. Staff can log into the Relias Platform and find available sessions and modules.

Staff members can browse the training library at anytime to pursue continuing education credits and professional development. While they might explore training on a topic that came up during a patient's care, they may also search for content proactively that they can share with team members or discover new content as it becomes part of Relias’ continually expanding offerings.

Kimmel and Milburn love the functionality available within Relias, which they want to develop further to find new options to improve their workflows. “It’s not a difficult system to use, and everything you need to train yourself is there.”