Ogi Enhances Support on Offer to Customers

Wales’s leading alternative broadband and phone provider – Ogi – has teamed up with The Digital DRA , the UK's first FCA authorised debt resolution agency, to help customers manage their household bills.

The two companies, both rated Excellent on leading review site Trustpliot, place an important emphasis on providing good customer experiences across all touch points. Working together, The Digital DRA will support Ogi customers who might be worried about keeping on top of their household bills.

With more of us studying and working from home or gaming and watching online, access to an ultrafast, reliable broadband service has quickly become a household essential. To avoid interruption, The Digital DRA will offer Ogi customers a range of tools to help them manage and keep on top of their bills.

Daniel Calcott , Director at The Digital DRA said We are excited to be working with Ogi to support their customers and help maintain the excellent service the business has quickly become known for. Our shared commitment to customer-centric solutions and excellence in service will help ensure Ogi customers receive the support they need, when they need it.”

Matthew Lord , Customer Care and Experience Manager at Ogi added “Our customers are at the very heart of everything we do – and it’s now more important than ever that we lend a hand. This year, we’ve already committed to freezing prices, and our flagship 6-month free offer is helping people during these uncertain times.”

Partnering with The Digital DRA will offer our customers another set of tools to help them manage their household bills, making sure they stay informed and connected to what matters most to them.”?

The new partnership will see The Digital DRA supporting any customer who needs assistance during this time of uncertainty.

[ends]

About The Digital DRA

The Digital DRA is leading the way as the UK's first FCA authorised debt resolution agency with a modern and innovative approach. Our focus is on helping individuals resolve their overdue accounts, and we strive to move away from the negative connotations associated with traditional debt ‘collection’ methods. By utilising digital communication channels and cutting-edge technology, we help simplify the process and make it as convenient as possible for customers.?

About Ogi

Ogi is Wales’s leading alternative telecoms provider (altnet). One of the fastest growing companies in Wales, Ogi is on a mission to bring Gigabit-capable connectivity to communities across south Wales – and often for the very first time.

A full fibre connection right to the doorstep opens up opportunities for homes, businesses and communities – creating new possibilities regardless of where we choose to live or work.