Off Lease Only Earns 2023 DealeRater Consumer Satisfaction Award for Outstanding Customer Experience
WEST PALM BEACH, FLORIDA - APRIL 12, 2023?- Off Lease Only was awarded a 2023?Consumer Satisfaction Award by?DealerRater, a leading car dealer review and reputation management platform and company of Cars.com Inc. (NYSE: CARS). Consumer Satisfaction Awards recognize the top 10% of auto dealerships delivering exceptional customer service as rated by online reviews.
DealerRater.com, which collected more than 1.1 million customer reviews in 2022, provides a dealership with real-time feedback on their customers' experiences. The dealers and their teams that excel are ones who adapt quickly to evolving shopping expectations and step up to meet consumer needs with outstanding service.
"This past year, Off Lease Only stood out among its peers for providing a top-notch experience," said DealerRater General Manager Jamie Oldershaw. "Car shoppers' interactions with dealerships begin and end online, which is why it is imperative for dealers to think about how they provide exceptional service at every stage of the car shopping journey.??The most successful dealers, like Off Lease Only, understand the value of a quality virtual showroom that carries over into the in-store experience and then concludes with the shopper sharing their feedback with others through an online review. This approach is what differentiates our award winners from their competition,"?continued Oldershaw.?
"Our vision has always been to provide a positive, unique and transparent omnichannel car-buying experience, and we are honored to, once again, be recognized for our efforts in going above and beyond for our customers", states Lee Wilson, Chief Executive Officer of Off Lease Only.
With just over 21,000 used car dealerships in the running for the Consumer Satisfaction Award, Off Lease Only is proud to be part of the less than 1% of used car dealerships acknowledged in 2022.
CONSUMER SATISFACTION AWARD METHODOLOGY
Consumer Satisfaction Awards are given to the top 10% of U.S. new and used car dealers as well as independent and Canadian dealerships that earn at least 25 reviews and maintain a minimum average review rating of 4.0 out of 5.0 during the 2022 calendar year.
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ABOUT DEALERRATER
DealerRater, a?Cars.com?company, is a leading car dealer review and reputation management platform that empowers dealerships to efficiently grow their brands by accelerating, automating and amplifying positive review generation across digital channels. By offering a product suite that allows qualified dealerships to manage their digital presence and build and maintain their online reputation, DealerRater helps dealers drive new customer connections every day, achieve higher SEO rankings and, ultimately, generate higher-quality leads that close faster.
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Founded in 2002, DealerRater reviews cover 44,000 U.S. and Canadian dealerships, including a network of more than 5,000 Certified Dealers, that reaches an audience of more than 34 million consumers each month.
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ABOUT OFF LEASE ONLY
Founded in 2004, Off Lease Only is a high-volume, pre-owned car dealership group based in Florida with stores in Palm Beach County, Broward County, Miami, Orlando and Bradenton, as well as a new location in Katy, Texas under its sister brand CarSquad.??With more than 350,000 pre-owned cars sold, Off Lease Only is dedicated to providing five-star customer service while saving customers thousands of dollars on quality used cars, trucks, SUVs and vans. While serving the Florida community for over 18 years, Off Lease Only has been recognized with multiple awards from the automotive industry.
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MEDIA CONTACT
Whitney Woznick
(561) 268-2539
Congrats to you on a great achievement and for always putting the customer first!
Congratulations to all!