ODW Logistics | October 2024 Newsletter
ODW Logistics
ODW Logistics has strong company values of Respect-Trust-Team-Opportunity.
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Our October 2024 Newsletter recap features:
Net Promoter Score
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At ODW Logistics, we conduct two customer surveys throughout the year to gather valuable feedback on our services. These surveys are designed to assess different aspects of the customer experience, ensuring we capture comprehensive insights. Once the data is collected, we roll up all scores to calculate our overall Net Promoter Score (NPS). This process allows us to track customer satisfaction and identify areas for improvement.
(Industry Average: 35-40)
Meet Eric Lane, General Manager II at one of our Columbus, OH facilities
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Eric Lane's journey at ODW Logistics is a testament to the power of commitment, adaptability, and continuous growth. Starting as a Material Handling Equipment (MHE) operator in 2015, Eric has progressed through various roles, showcasing his dedication to both personal and team success. From Operations Supervisor to General Manager II, his career path demonstrates the value of embracing new challenges and trusting in leadership and developmental opportunities.
Eric's success highlights ODW's commitment to associate development, ensuring that the sky is truly the limit for those who seek to grow.
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