October: Salesforce & HBR, AI in Call Centres & Boosting EQ in Conversations
Welcome to our October Newsletter!?
Fall/Autumn?is upon us and as the seasons change, so does the landscape of customer service and Salesforce - industries?that never cease?to evolve!?It's time once again for us to?delve into this?with our October newsletter.
This month, we've hand-picked a bunch of insightful, engaging, and most importantly, applicable knowledge for you. Lean back with a warm cup of something pumpkin-spiced?and enjoy!
Harvard Business Review and Salesforce have teamed up to provide insights of where service innovators are leading the space amidst budget cuts.
The Role of Generative AI in Contact Centres
Generative AI has been the talk?of the town since the release of Chat GPT in November 2022.?
Yet the rhetoric around the technology has taken a negative turn, with people terrified it will replace them in their jobs, or that the tech will become more intelligent than humans....
15 Actionable Tips to Boost Call Centre EQ Today
Academic research shows that call centre employees with higher levels of emotional intelligence are more productive and go through far fewer periods of burnout
Knowing how to read or understand a customer’s emotions can help you provide outstanding service, which will satisfy both the customer and the organization you work for...
What Is the Most Direct Cause of Customer Loyalty?
This is a question virtually every business owner and contact center leader has asked at some point. After all, few things are more critical to the growth of your business than happy, loyal customers...
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Bottom Quartile Management – How to Boost Your Lowest Performers
Call Centre Helper have asked their consultants panel for their top tips and advice for contact centre leaders who want to give their lowest performers a bit of a boost to help them reach their full potential...
6 Ways to Demonstrate Patience in Call Centre Conversations
There will always be those callers who press your buttons and test your limits. It’s crucial for customer support representatives to stay calm under pressure. And, in such situations, patience is an essential attribute...
Why the AI Boom is an Opportunity for Everyone
Dreamforce 2023 has given us some great insights with?CEO Marc Benioff's thoughts on the AI boom and where he thinks development will come from.
The Importance of Customer Service
Customer service has become simple business sense, but is it that simple and straightforward? Also, why is customer service important?
At In-gage, we help Customer Support teams using Salesforce?to revolutionise?their?approach to customer feedback, enhance service efficiency, and provide a powerful shield against compliance risks whilst improving quality of service. Learn more about our AI-powered customer service tools by clicking below.