October Newsletter 2024
Welcome to the October edition of 3CLogic’s Newsletter!
This month, we’ve curated exciting stories and resources to help you elevate your customer or employee experiences and take your service desk to the next level. From strategies on how to reduce costs with ServiceNow integrated CCaaS, the power of personalization at scale, the importance of AI for elevated CX, and how to implement a ServiceNow contact center to serve more neighbors for less, here’s everything you need to know to optimize your organization's outcomes.?
How to drive personalized experiences at scale with contact center AI
What makes for a good experience? The answer is — it depends. While expectations constantly evolve, one aspect that doesn’t change is the demand for a personalized experience that answers each customer's unique needs. In fact, 80% of customers value the experience an organization provides just as much as its products or services.
In this article, we’ll explore why personalization is important, why it's a vital component of driving positive CX in today’s contact center environment, and strategies for quickly improving personalization for your service desk.
How a multinational auto manufacturer optimized its service desk to save $2.6 million with CCaaS for ServiceNow
Manufacturing tens of millions of vehicles and equipment annually and supporting a vast network of 150,000 associates and affiliates, the organization required a seamless and interconnected solution for its service desk. The global leader selected 3CLogic’s AI and CCaaS solution for ServiceNow CSM and ITSM, streamlining workflows and engagement through a single platform to improve performance, processes, and service speed. The integrated solution is expected to drastically improve ROI, saving the organization $2.6 million in the first three years.
领英推荐
Webinar: How Second Harvest Heartland optimized its service experience with ServiceNow contact center
As one of the largest and most effective hunger relief organizations in the United States, Second Harvest Heartland has provided over 70,000 tons of food to families in need. With continuously increasing call volumes and demand for its programs, the non-profit required a service desk transformation to serve those in need faster and for less.
Join us for this webinar to hear how SHH transformed their service desk with a unified CCaaS experience for ServiceNow and learn how to achieve the following:
3CLogic joins ServiceNow for AI-focused experience podcast
What if you could optimize service desk efficiency, productivity, and performance without additional manual work? In a recent episode of ServiceNow 's Customer Connection podcast, Jerry Campbell and Guillaume Seynhaeve discuss how to effortlessly optimize service experiences to support more engagements with less manual work and lower costs, leveraging integrated contact center AI for ServiceNow.
Join 3CLogic for an upcoming event!
Join us for a digital or in-person event near you and discover the transformational power of integrating AI and contact center capabilities with the ServiceNow platform. We can’t wait to connect with customers, partners, and prospects alike!
[Nov 7] ServiceNow World Forum, NYC
For all upcoming events, please visit 3CLogic’s events calendar.
Navy Veteran | 3CLogic maximizes the ServiceNow and SAP Service Cloud investment by delivering the best possible ServiceNow and SAP-centric user and agent experiences by enabling voice AI and conversational SMS | Boy mom
4 个月the power of personalization at scale ??
Sales and Services Executive
4 个月Great content and insightful ??
Second Harvest is a great use case for helping people in need.
Worth a read if you need to keep up with the latest in Contact Centre technology purpose-built for ServiceNow ..!