October 2024

????Here’s your Teams Phone Digest ???

The Teams phone digest is well and truly back and has had a face lift. Remember this is a round up for Teams Phone, including top tips, latest announcements, and exciting events!

Please let me know your thoughts/feedback on how this can be improved ??

Let’s get to it…

??Queue App now in Public Preview ??

??The new Queues app?officially announced earlier this year is now available in public preview.?

GA is expected later this year 2024. ?

Queues app is designed to enhance call queue handling capabilities within Teams for your users who utilise or plan to utilise call queues and auto attendants.? Queue app creates a workspace for both supervisors and employees engaging with customer calls. When a call comes into the queue, users are notified and assigned with the options to accept or transfer the call. Supervisors can add users to different queues, supervise queues, manage workloads, monitor performance, and train team members to better engage with customers.

??Users must have a Teams Phone and a Teams Premium license to use Queues app

??To enable users on Public Preview please check out the following instructions here

??Overview and configure Queue App instructions here

??Why not sign up for our free webinar for further information here

?? Three new videos posted on YouTube check them out!

• Queue app for agents - ?https://youtu.be/ep-yT623zpM
• Queue app for service leads - ?https://youtu.be/IpugS72BIQQ
• Queue app for Admin - ?https://youtu.be/zMeWBtHZiTk

??Enterprise Connect 2024 announcement. Introducing the Queues app:

?What’s New in Microsoft Teams Phone published from the Teams Blog September 2024

??Teams “Do not disturb” status applied to incoming mobile calls ??

If you're a Teams Phone Mobile?user, "Do not disturb" (DND) settings will now be applied to incoming calls received natively on your mobile phone. Previously, DND settings were only applied to incoming calls in the Teams app. You can customize your DND settings to ensure important calls aren't missed while maintaining your desired level of privacy and focus. Within your "Privacy" settings in the Teams app, you can choose to receive notifications for incoming calls from select individuals or phone numbers. Additionally, you can opt-out of your presence automatically transitioning to DND when presenting or screen sharing.

??Teams Phone devices enhancements ??

The latest Teams phone device update introduces improvements to the call park and retrieve feature, ensuring faster and more efficient call handling. Additionally, we've optimized the calling experience for non-touch phones, making it lighter and more responsive. These updates are part of our ongoing commitment to enhance performance and ease of use, providing you with an effortless communication experience. Learn more.

??New Survivable Branch Appliance (v2024.8.15.1)??

lots of new functionality!

https://learn.microsoft.com/en-us/microsoftteams/direct-routing-whats-new#new-survivable-branch-appliance-version-v20248151-is-available

??Want to know why 20million PSTN users are using Microsoft Teams Phone? Check out the blog here!

??Teams Academy??

IT Admins, have you heard of the Teams Academy? it is a great learning resource.....it is a gold mine! https://aka.ms/TeamsAcademy

Also, the latest set of playbooks

• Teams Phone Deployment playbook. Deck
• Teams Devices Deployment playbook Deck
• Teams Phone Shared calling playbook Deck
• Teams Phone for Frontline Workers Deployment playbook Deck
• Teams Phone Service Reliability and Survivability playbook Deck
• Teams SIP gateway enablement and migration playbook Deck
• Teams new VDI solution playbook - Deck

Events

?? Events you don’t want to miss ??

???Watch this on-demand session – How Microsoft Teams phone builds on the AI Capabilities

Customer Hub

Free Interactive sessions on: Microsoft Teams Phone/ Microsoft Teams Premium /Microsoft Co-pilot (Sept – Oct)

???Click here?to register for whichever event.

• Thursday 17th October - Session 4 - Improving customer engagement with the Queues app for Microsoft Teams
• Thursday 22nd October- Session 5 - Teams Phone deployment best practises live demo
• Thursday 24th October - Session 6 - Teams phone deployment and adoption, and the future of Teams Phone.

Teams Premium Series

Microsoft 365 Copilot fundamentals

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That’s all folks!