October 2024, Edition
Jambo, and welcome to the October 2024 edition of KQ Jetsetter. This month, we delve into our Customer Service Week celebrations, a time to appreciate our valued customers. We also share updates on partnerships, exciting events attended, awards won, as well as travel and route information.
Thank you for staying in touch!
Chat With KQ Jetsetter
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CUSTOMER EXPERIENCE
Celebrating Customer Service Week
From 6th to 11th?October 2024, Kenya Airways?proudly joined the global celebration of Customer Service Week, embracing the theme?"Caring Beyond the Journey." This special week was dedicated to recognising both our valued customers and our dedicated staff, who work tirelessly to provide exceptional service.
To kick off the week, our leadership team, including our?Group MD &?Chief Executive Officer, Allan Kilavuka, alongside our?Chief Operating Officer, George Kamal,?and our?Chief Sustainability & Innovation Officer, Hellen Mathuka,?took the initiative to directly engage with customers by checking in passengers and even assisting onboard. This hands-on approach symbolised our commitment to delivering top-notch service.
Our ground operations and passenger services teams also went the extra mile to enhance the customer experience. From special boarding announcements and gift giveaways, to seat upgrades and raffle draws, passengers across our network were treated to a variety of special touches.
Behind the scenes, our staff were also celebrated and appreciated. A cake-cutting ceremony and wellness initiatives were organised to honour their contributions. Additionally, we also extended our gratitude to top travel agents with surprise visits and gifts.
Through recognising both our customers and our staff, we reaffirmed our dedication to delivering exceptional service and fostering strong relationships. As we move forward, we remain committed to caring beyond the journey and ensuring that we provide memorable
experiences to our customers.
KQ Shines at World Travel Awards 2024
On 18th October 2024, the World Travel Awards Africa Gala Ceremony took place at the Diamonds Leisure Beach & Golf Resort in Diani Beach, Kenya. KQ proudly claimed victory in four out of the five categories we were nominated for. This include:
Representing our top?leadership a the event,?were our Group MD & Chief Executive Officer, Allan Kilavuka, along with our?Chief Commercial &?Customer Officer, Julius Thairu and our General Manager, Digital, Brand & Marketing, Martin Gitonga.?The award ceremony provided a valuable platform to network with industry leaders and strengthen our partnerships within the travel and tourism sector. KQ was proud to support the World Travel Awards by sponsoring flights and providing all the trophies awarded to the winners. These awards are a testament to our unwavering commitment to excellence.?
To celebrate this great milestone and say thank you to our customers for making this possible, we're extending you an exclusive discount of up to 30% off your next flight. To take advantage of this amazing offer, customers can visit here to book their flights before 10th November 2024 and enjoy travelling from 01st November 2024 to 31st May 2025.
KQ Opens Asante Executive Hub Centre at KICC
On 23rd September 2024, Kenya Airways launched the Asante Executive Hub, a first-of-its-kind government travel centre at Kenyatta International Convention Centre (KICC) in?Nairobi, Kenya. This unique hub is designed to provide one-stop travel solutions for government and private sector executive travellers, offering a comprehensive range of travel options including ticketing and customer care while prioritising convenience, safety, and efficiency at the highest standards.?
The launch event was graced by KQ top leadership and?various?notable government dignitaries, including?Kenya's Principal Secretary for Ministry of Transport, Mohamed Daghar,?underscoring the significance of this partnership in enhancing government travel management.
Commenting on the launch, our Group MD & Chief Executive Officer, Allan Kilavuka,?highlighted how this?hub solidifies our position as the premier partner for government travel, reinforcing our dedication to excellence and strengthening our bond with the Government of Kenya.?The Asante Executive Hub is a testament to our commitment to providing exceptional travel experiences for our valued government clients.
KQ Set to Elevate the In-Flight Dining Experience
On 1st October 2024, we hosted an exclusive product selection event at the Pride Centre in Nairobi, Kenya, aiming to elevate our in-flight dining experience. This unique gathering brought together a select group of customers and culinary experts, who were invited to taste a variety of new meal and beverage options designed to redefine onboard dining.
Speaking at the event, our Group MD & Chief Executive Officer, Allan Kilavuka, emphasised our commitment and dedication to transforming in-flight dining from a routine necessity to an experience passengers can look forward to.
In alignment with our sustainability efforts, we are committed to responsible ingredient sourcing by supporting local producers, allowing our meals to deliver not only in taste but also in contributing to our environmental goals. This interactive event reflects our focus on customer engagement and feedback as we continuously strive to enhance our service.
PARTNERSHIP
KQ, Siaya County Explore Strategic Partnerships
On 7th October 2024, Kenya Airways, led by our Group MD & Chief Executive Officer, Allan Kilavuka,?hosted a courtesy visit from?Kenya's?Siaya County?Governor,?H.E. James Orengo, alongside other notable county officials,?to explore collaboration opportunities for key upcoming events in the region.
The meeting focused on supporting Siaya’s major initiatives, including the renowned?"Piny Luo Sports and Cultural Festival" (Migwena Festival), the opening of Siaya Stadium, and an investment forum.?These engagements underscore our dedication to advancing regional development through impactful partnerships, further aligning our strategic goals with community growth.
EVENTS
KQ Hosts 3rd Edition of the Aviation 101 Media Lab
From 30th?September to 4th October 2024, our Corporate Communications team successfully hosted the third edition of the Aviation 101 Media Lab—a collaborative platform aimed at bridging the knowledge gap between the aviation industry and the media. This workshop gathered aviation professionals and journalists from across Africa, equipping them with essential tools for balanced and informed reporting on the sector.
Expanding beyond Kenya Airways, this year’s event was supported by prominent industry players such as Tourvest, the Kenya Civil Aviation Authority (KCAA), Kenya Airports Authority (KAA), NAS Servair, among others. Over the course of five days, participants engaged in a rich lineup of activities, including interactive sessions, facility tours, presentations, and panel discussions, providing a deep dive into the dynamics of aviation.
The program began with in-depth tours of Kenya Airways?and Jomo Kenyatta International Airport (JKIA) facilities over the first three days, offering journalists a behind-the-scenes look at daily operations. The final sessions took place at Emara Ole Sereni in Nairobi, where comprehensive workshops were led by our top leadership, offering valuable insights into airline and the wider aviation industry.
This initiative reaffirms our commitment to transparency and collaboration with the media by empowering journalists to produce accurate and insightful content about Kenya Airways and the aviation industry at large.
Launching Sustainability & Operational Efficiency Projects
On 1st October 2024, we proudly launched three major projects designed to advance sustainability and operational efficiency across our organization. These initiatives include the Pyro-Diesel Plant, an expanded Water Bottling Plant, and the transformation of our Msafiri House into a centralised Operations Control Centre (OCC).
To mark this special event, our Group MD & Chief Executive Officer, Allan Kilavuka,?alongside key members of KQ leadership, including several board members and executives, welcomed distinguished guests including?Kenya's Principal Secretary for Ministry of?Transport, Mohamed Daghar, among others.
With the establishment of a centralized OCC at Msafiri House, we aim to streamline flight crew coordination, inflight management, and fleet operations, reducing travel time between departments and fostering closer collaboration.
These projects embody our commitment to reducing environmental impact, enhancing operational efficiency, and securing long-term business sustainability—initiatives that will contribute significantly to our success and resilience.
Magical Kenya Travel Expo 2024
From 2nd to 4th October 2024, Kenya Airways once again served proudly as the official airline partner of the Magical Kenya Travel Expo, one of Africa’s premier travel trade events. Held in Nairobi, this influential event brought together industry leaders from around the world, including airlines, tour operators, and hoteliers, all underscoring Kenya's reputation as a top-tier travel destination.
Representing KQ's leadership was our Chief Commercial and Customer Officer, Julius Thairu, who actively participated in industry and academic seminars, sharing insights on the future of travel and the critical role that customer experience and innovation play in shaping the industry.
During the Loyalty Programme Awards Ceremony, Kenya Airways was honoured to receive the Platinum Award, a testament to our dedication to customer loyalty and excellence in travel services.
The expo event provided a platform for us to engage with a diverse range of stakeholders and showcase our onboard products and services, solidifying our position as a leader in the travel and tourism industry.
3rd Edition of the Africa Aviation Innovation Summit
From 17th to?18th October 2024, we hosted the 3rd Africa Aviation Innovation Summit (AAIS) at the Hyatt Regency in Nairobi, Kenya. The event?led by our Fahari Innovation Hub, brought together aviation professionals, innovators, and industry leaders from across Africa and beyond, fostering collaboration and sharing insights on the sector’s future.
Under the theme "Diversification: Reaching New Customer Segments," the summit delved into advanced strategies, emerging technologies, and best practices that are reshaping the aviation industry. Attendees engaged in dynamic panel discussions, keynote addresses, and specialized masterclasses covering diverse, impactful topics.?
Representing our top leadership, our?Group MD & Chief Executive Officer, Allan Kilavuka, our?Chief Sustainability &?Innovation Officer, Hellen Mathuka, and our Chief Information &?Data Officer, Fred Kitunga joined in support of our commitment to innovation. This summit underscored our dedication to pioneering transformative solutions and supporting the sustainable growth of aviation across Africa.
FREQUENCY & TRAVEL UPDATES
Zanzibar
Kenya Airways will now increase night flights to 7 weekly from Zanzibar. Fly from Zanzibar and enjoy our seamless connectivity with more flight options.
Comoros
Kenya Airways now?operates?one additional flight from Nairobi to Moroni on Thursdays. Our flights will now operate on Mondays, Thursdays, Fridays, and Saturdays.
Kigali
Starting 1st November 2024, we will operate one additional flight from Nairobi to Kigali every Friday, bringing our total flights to 25 weekly. Discover the vibrant cultures, breathtaking landscapes, and incredible wildlife adventures across Rwanda.
Mauritius
Kenya Airways now operates one additional flight from Mauritius to Nairobi. Our flights will now operate on Wednesdays, Saturdays, and Sundays.
New York
Starting?5th December 2024 to 4th January 2025, Kenya Airways will operate two additional flights from Nairobi to New York. The?additional flights will operate?on Thursday and Saturday.
Jet Byte: Did you Know?
That the air in an aircraft is much drier than the air on the ground?
Aircraft cabins have significantly drier air than the ground due to the use of bleed air from engines and outside air, both of which are drier at high altitudes.?Additionally, air conditioning and pressurisation systems further reduce humidity.?According to the World Health Organisation (WHO), the average humidity level inside an aircraft is less than 20%.
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Have you caught up with the latest?edition of?our in-flight magazine, Msafiri??Click here to read.
Editors: Alice Mwanza?&?Raymond Kigai.
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safari park hotel
4 个月Interesting event
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4 个月Well done!
Consultant SAP Digital Adoption Platform - SAP Enable Now | Digital Adoption & Digital Learning Enthusiastic - chez Applium
4 个月Kenya Airways arrive with a delay of 2h45 min and we missed our next fly because of this delay. We had to pay more than 1300 € to buy a new fly because Kenya Airways let us with any solutions. No customer service answering. No possibility to have someone to the phone. And when we are asking now to Kenya Airways to apply the Montreal Convention Art°19 which regulate the international behavior of Airlines Companies : Kenya Airways is refusing a refund of our money. I will write my story every where to convince people to don't fly with Kenya Airways. We were a couple with 2 children of 7 years and 2 years old and 7 lugages flying our fly on Kenya Airways (flight No. KQ112) between the 21st and the 22nd of DECEMBER 2023. Kenya Airways is a SCAM. DON'T FLY WITH THIS SCAM COMPANY Julius Thairu Catherine kiriba
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4 个月Great news