October 2024 Customer Experience Update

The Lingo Customer Experience, as measured by Net Promoter Score (NPS), continues to score significantly above average.

Why Lingo is above average

We’re all about continuous improvement. We measure continuously and act on feedback by improving our work processes.

About the Net Promoter Score

The Net Promoter Score (NPS) measures a customer's overall sentiment about a company, not just their perception of a singular interaction or purchase, by asking one question:

“On a scale of 1-10, how likely are you to recommend our business to a friend or colleague?”

It’s the predominant customer experience measurement used today by over two-thirds of the Fortune 1000.

NPS scoring is run by an objective third party.

How it works

Customers are surveyed, and asked to rate on a scale of 1-10 “How likely are you to recommend our business to a friend or colleague?” Their 1-10 answers are put into three buckets:

The score is calculated by subtracting the % Detractors from the % Promoters, which gives us the NET magnitude of Promoters, hence the Net Promoter Score.

To give you a better perspective and context for the scoring, here are a few examples:

We'd like the opportunity make you a Promoter

Lingo has over two decades of experience deploying and managing business communications earning the trust of our customers day-in and day-out. We’d like to earn your trust. To learn how Lingo can make your business more productive and profitable, call a Lingo Solutions Advisor at 888.445.4646 or goto https://www.lingo.com.