October 2023

Jo Carter here

- Welcome to my October newsletter.

Introduction to Service Design for Not-For-Profits and Public Sector

Discover the world of?user-centred service design?in a dynamic three-part?training course?designed to ignite curiosity and empower professionals in not-for-profit and public sector organisations. Participants will:

• Gain an understanding of service design principles and how they apply.
• Acquire practical experience in user research, ideation and prototyping.
• Develop strategies for applying service design within organisations.

Perfect for those with little or no prior knowledge of service design.?

Live online learning starting?23 November?in three bite-size?sessions.

From ￡250?+ VAT.

Exclusive ￡50 Discount Code for our lovely newsletter subscribers.

Use the code SW50 (Code expires 5pm on 9 November).

Please share with your colleagues!

Find out more

Navigating organisational change: introducing new ways of working

Michele Ide-Smith spent the last eight years introducing and embedding new ways of working at Europe PMC - an open access life sciences litarative archive.

In that time she resisted the urge to blog - saving it all up for one excellent blog post series, which is out now!

She starts by sharing her learning, including:

• how to share and communicate user research insights
• the importance of using data analytics
• “bug bashes”
• introducing agile to sceptics

Later posts cover influencing stakeholders and strategy, leadership and embedding processes and best practice. Well worth a read ??

Read Blog Post

Service Design and Resilience: Transforming Government with User-Centred Approaches

Reflections from the Service Design in Government Conference 2023

Do you ever find yourself in the wacky world of government transformation, wondering how to keep your sanity and sense of humour intact?

You are not alone!

If you're curious about how to dance through the maze of government bureaucracy, keep your own sanity, and still make a real impact, then this blog post is for you!

It’s a smashing together of all the useful tips I picked up at the SDinGov conference from those who’ve “been there, done that, got the t-shirt”.

Ready for more? Dive into the full blog post and unlock 14 secrets of government transformation! ??

Read blog post

Stop Press!!!!!

Registration is now open for UK GovCamp, which is on 20th January 2024 - the in-person free unconference for people interested in how government does digital stuff.

Register.

#servicedesign inspo for people working in #government #socialhousing #charity #localgovernment interested in designing services that work for people

If you rather like it, please re-post! ??