Obsessed with Customer Delight

Leader's Speak by Ashish (Monty) Mohanty

According to a recent PWC report, one in three consumers (32%) say they will walk away from a brand they love after just one bad experience.?This gets worse in the digital world (where many of Jade’s customers are) where it takes just a few clicks and minutes to uninstall one app and replace it with a competitor’s app. It all boils down to two things – how you feel about that relationship and how much time you are investing in it.

Deliver Delightful Customer Experiences

A great amount of design thinking goes into building such modern apps that deliver intuitive user experiences.?A pod-based team structure can be set up where you have all the stakeholders responsible for delivering the app.?There needs to be strong alignment amongst all the stakeholders ranging from the software developer, the product manager, line of business all the way to the quality engineer.

The app should adopt a cloud native architecture to ensure agility, scalability, and resilience. Security should be incorporated from the earliest stages of app development to minimize risk, time, and costs. These best practices coupled with a sound design thinking approach can help enhance customer experience and as a result improve loyalty.

Elevate Customer Engagement

Another way to measure loyalty in the digital world is by the amount of time consumers are using an app.?App engagement time is crucial as it influences revenues through ads, spendings, as well as consumer data that can be monetized in the future. To maximize engagement and app-stickiness, companies are increasingly introducing more revenue-generating offerings within their apps.?

Engage a Trusted Partner

To build customer loyalty in the digital world, businesses need to delight customers and keep them engaged. For the past 20 years, Jade has been helping customers realize their business goals through transformative and cutting-edge enterprise application development technologies.?Jade is the right partner with the right approach and teams for distinctive edge in developing enterprise apps with the right Customer Experience (CX).

• Human-centered approach: Our design thinking led approach; research driven human-centric designs keep products relevant.
• Focus on value: Our delivery approach with continuous feedback loops, operating model, and good governance framework ensures results across research led discovery, design, build, integration, or continuous deployments.
• Skilled teams: With our spread, we offer the best domain and technology experts with that come together to drive your vision into reality.

Below are key benefits that our customers realize through a partnership with Jade:

• Jade creates improved Application business productivity – productivity increased by 30-70%
• Jade helps our customer reduce app deployment TTM (Time to Market) by as much as 30%
• Jade helps to reduce Application TCO (Total Cost of Ownership) on average of 30%
• Through an accelerated Jade App Dev framework, application and testing defects are reduced to less than 2%

Leverage Jade to help your customers create the next-gen enterprise and customer applications while delivering an optimized CX.

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Jade is a trusted partner for upper mid-tier enterprises for two decades. To know more about us, please visit Digital Transformation & Cloud Consulting Partner | Technology Solutions | Jade (jadeglobal.com)