The Now Platform Xanadu Release: Revolutionizing Enterprise AI

The release of the Now Platform Xanadu marks a transformative moment in enterprise AI. With AI being a rare opportunity for businesses, ServiceNow is leveraging this technology to streamline operations, scale businesses, and foster rapid innovation. The Xanadu release introduces groundbreaking AI capabilities aimed at enhancing productivity, personalization, and business value.

A New Era of AI for Business Transformation

AI’s potential extends beyond new technology adoption; it's reshaping business operations. By integrating AI, companies can optimize processes, improve decision-making, and elevate customer experiences. ServiceNow’s first Enterprise AI Maturity Index, developed with Oxford Economics, reveals that 61% of AI leaders use platforms that offer integrated AI across their organizations. The Now Platform serves as a foundation for driving AI-powered transformation.

Scalable Productivity with AI Agents

A key part of this release is the introduction of Agentic AI on the Now Platform.

This will allow AI agents to handle a wide range of tasks across IT, customer service, HR, and procurement. Moving beyond prompt-based activity, these AI agents will use deep contextual understanding to redefine how businesses interact with employees and customers. The first AI Agents, launching in November, will focus on Customer Service Management and IT Service Management, enhancing agent productivity and reducing the time it takes to resolve issues.

Expanding AI Capabilities with Actionable AI

The Xanadu release greatly expands ServiceNow’s AI offerings.

One key feature is the Now Assist Skill Kit, which allows users to build and configure generative AI (GenAI) skills, improving task accuracy and efficiency. For example, the new data visualization generation tool enables users to create dynamic charts with ease, while the chat and email reply generation tools increase productivity by providing context-aware responses. Moreover, the integration of Microsoft Copilot allows users to access information and take actions without switching between applications.

Additionally, Now Assist for Security Operations simplifies the management of security incidents by generating summaries and resolution notes. Now Assist for Sourcing and Procurement Operations also enhances procurement processes by enabling natural language requests, streamlining operations, and reducing errors.

Industry-Specific Innovations

ServiceNow has also developed AI solutions tailored to specific industries. For example, Now Assist for Technology, Media, and Telecommunications helps agents quickly summarize and resolve service problems using GenAI-powered tools. In the financial sector, Now Assist for Financial Services Operations accelerates the resolution of disputes and claims, allowing agents to work more efficiently.

In the public sector, Now Assist for Public Sector Digital Services supports teams managing complex cases, such as those related to housing and transportation. GenAI-powered summaries ensure faster decision-making and better service delivery.

ServiceNow is also expanding into the retail industry. The new Retail Operations and Retail Service Management solutions enable retailers to provide consistent customer experiences across all channels by unifying store leadership, employees, and customers. AI and automation will help retailers report issues, process requests, and ensure smooth operations.

Boosting Collaboration and Development

The Xanadu release introduces several innovations designed to enhance collaboration and productivity.

A new integrated development environment (IDE) enables Visual Studio developers to innovate on the Now Platform, accelerating app development. The addition of Guided Self-Service in Employee Center enhances employee experiences by offering an interactive Q&A interface to help workers find the information they need.

Enhanced Data Capabilities

The release also brings powerful data enhancements.

The built-in analytics, automation, and process optimization tools are designed to handle growing data volumes with speed and efficiency. The RaptorDB high-performance database, which can analyze data 27 times faster than before, and the upcoming Knowledge Graph, which will enable real-time personalization and process automation, are just a few of these innovations.

Conclusion

With the Xanadu release, ServiceNow is delivering its most comprehensive AI innovations to date, empowering enterprises to harness AI responsibly and efficiently.

The Now Platform continues to evolve, providing a seamless, end-to-end experience for businesses looking to transform through AI.