NOW HIRING: #WorkAtSBA and help businesses recover from Hurricane Helene

Job opportunities with the Office of Disaster Recovery & Resilience

Hurricane Helene and other disasters have devastated communities, and SBA is providing disaster assistance to help businesses, nonprofits, homeowners and renters recover.

To support the recovery, SBA's Office of Disaster Recovery & Resilience is hiring workers for the following positions:

Customer Service Representative

Office of Disaster Recovery & Resilience (ODR&R), Field Operations Center – East/West

Duty Location: Location Negotiable

Open Period: 09/30/2024 – 10/15/2024

Number of Vacancies: Many

As a CUSTOMER SERVICE REPRESENTATIVE at the GS-1101-9/11, some of your typical work assignments may include:

• Assisting with completing home and business loan applications electronically and communicating disaster loan program information to disaster survivors.
• Explaining loan closing documents to borrowers and assisting in closing approved disaster loans.
• Using computer skills to input disaster survivor information to complete loan applications, utilize e-mail, word processing, spreadsheets, and the Internet, and to navigate within a database to input and retrieve information.

Apply now.

Information Technology Specialist

Office of Disaster Recovery & Resilience (ODR&R), Field Operations Center – East/West

Duty Location: Location Negotiable

Open Period: 09/30/2024 – 10/15/2024

Number of Vacancies: Many ?

This position provides support in developing, implementing, operating and maintaining Information Technology (IT) equipment and systems. As an Information Technology Specialist at the GS-2210-9/11, some of your typical work assignments may include:

• Provide assistance to customers with a variety of PCs and laptops utilizing Microsoft Operating Systems Windows 7 or later, and Microsoft Office 2010 or later applications, including Word, Excel, and PowerPoint.
• Prepare standard log-in scripts and establish network access protocols to enable customers to gain local or remote access.
• Configure, install, upgrade, and monitor desktop and laptop hardware and software.
• Participate in coordinating a wide area network with staff located at multiple locations,
• Use computer systems and application suites to automate processes.

Apply now.

Public Affairs Specialist ?

Office of Disaster Recovery & Resilience (ODR&R), Field Operations Center – East/West

Duty Location: Location Negotiable

Open Period: 09/30/2024 – 10/15/2024

Number of Vacancies: Many

As a Public Affairs Specialist at the GS-1035-9/11, some of your typical work assignments may include:

• Assists with planning, organizing, and preparing press releases, photos, flyers, presentations, etc. directed to specific targeted audiences within the public, the media or government.
• Participates in the coordination of social media campaigns and strategies for driving engagement and building brand awareness.
• Participates in creating correspondence for ODR&R/Center management addressed to public officials and private organizations about individual loan cases or the disaster program.
• Monitors newspaper, radio, television and internet coverage of the disaster program and provides supplemental information to correct any irregular or inaccurate media information.
• Uses advanced computer skills, including skill in using automated functions such as Word, Excel, PowerPoint, Outlook, Access databases and desktop publishing to serve as a disaster program information link providing explanations and written materials as necessary.
• Acts as a spokesperson for ODR&R by making public appearances, preparing presentations, talking points or speeches as necessary to convey information about the disaster program, objectives and ongoing activities.

Apply now.

More openings

Search for more job opportunities at the U.S. Small Business Administration.