November is "Thank a Business" month!

Consumer experiences matter to the Better Business Bureau? – and businesses! BBB customer reviews allow customers to post reviews about marketplace experiences with businesses, brands and charities. So for our inaugural “Thank a Business” month, BBB is asking everyone to take a minute and write a customer review.

Why customer reviews?

Reputation can mean everything, especially for a small business owner trying to attract and retain customers.?The best way a business can tell this story is through online customer reviews. We know that many small businesses have a difficult time receiving positive reviews, responding to negative ones, and marketing reviews to help their business grow.

BBB customer reviews – A trusted review source

BBB works to vet each reviewer when a comment is submitted to check for authenticity. And while it’s next to impossible to guarantee that every comment is legitimate, here is how BBB tries to ensure accuracy and transparency.

• BBB validates?the email address or phone number of reviewers.
• Allows the business to respond to a customer review and share their side of the story before it is published.
• Allows the reviewer to submit comments?on the customer review. Comments from third parties are not allowed.
• BBB does not allow anonymous reviews or reviews ?where the consumer gets compensated.?
• Customer reviews are posted to the company’s BBB Business Profile.

How it works

1. Go to BBB.org/thanks and click the button to "Submit a Review," go to BBB.org/reviews directly or click the link to leave a review on the company’s BBB Business Profile. 2. Write the review, don’t forget to add details that are important to any potential customer, and describe your experience without embellishing. 3. After BBB confirms that a marketplace interaction took place between the reviewer and the business, BBB gives the business an opportunity to respond to the review.? Visit BBB.org/Thanks?to learn more.