November in Nutshell, Happy Holidays ahead!
Floatbot.AI
Floatbot.AI is a powerful Voice-First, Multi-Modal Conversational AI + Co-Pilot Platform
Floatbot AI Agent Assist bot super-powers your agents what they should reply to customers real-time during support or sales calls (or chats). The AI-powered bot listens to calls, understands the sentiments and intents of customers, and suggests real-time answers to human agents.
The bot frees your agents from the tedious task of searching for the appropriate information in knowledgebase, scripts, and documents. Now, they can focus on delivering customer delight, building relationships, generating sales opportunities, and closing deals.
Feature of the Month
Floatbot’s Self-Learning NLP and why is it need of the hour
Floatbot platform supports self-learning NLP, that means you don't have to create thousands of intents and train bots over them. With self-learning NLP, the bots can self-train themselves over millions of intents through unsupervised learning from unstructured data - such as Website pages, knowledgebase, PDFs, Word files, and other documents. Thus, you can launch bots within hours.
For example, Bank of India (BOI), one of the largest banks in India, is about to launch a conversational AI Chatbot powered by Floatbot's deep-tech Cognitive QnA technology to address millions of customer queries daily. The bot self-learns from website pages and responds to customers in real-time.
Use Case of the Month
End-to-End Customer Onboarding Solution – Assure Your Customers They Made the Right Choice by Choosing Your Business
We understand the importance of customer onboarding. That's why, unlike other platforms that offer only limited functionalities, Floatbot offers an end-to-end Customer Onboarding solution that includes
With Floatbot, you can reduce onboarding time by 70% and provide a positive onboarding experience that leads to a fantastic first impression and high CSAT and NPS scores.
领英推荐
Forging New Partnerships
Floatbot is WhatsApp approved BSP Partner
This partnership with WhatsApp BSPs will help you seamlessly launch Chatbot and Voicebots on WhatsApp. Now you can provide your core business services through WhatsApp.
For example, it enables WhatsApp banking - customers can make transactions, check balances, ask for account statements, apply/cancel/manage debit or credit cards, and access other core banking services on WhatsApp through human-like conversations.
Other examples could be filing Claims FNOL, booking appointments/meetings, or asking for customer services on WhatsApp.
Floatbot Continues Showcasing at Global Events
NASSCOM Product Connect (NPC) 2022
Floatbot continues its event streak, and we recently attended NPC (NASSCOM Product Connect) 2022 - organized by NASSCOM, South Asia's largest platform for product companies. The event emphasized growth scalability, scaling partnerships for ecosystem growth, and deep tech acceleration. Apart from keynote sessions, the event focused on business and investor connects, showcasing areas, and the opportunity to network.
Blog of the Month
What is Co-Browsing, and Why Is It Important?
Co-browsing (Shared browsing) helps businesses take their customer support to the next level - it leads to quick resolution of customer issues, higher FCR (first contact resolution) rates, happy customers, and higher CSAT and NPS scores.
Meery Christmas ?? ??and Happy New Year 2023 ????
Hope you enjoy the Christmas eve with the ones you love and step into the new year with lots of happiness and good health. Wishing you a Merry Christmas and a very Happy New Year from everyone at Floatbot!