A Note From @Tos.Boss

Good morning and happy Sunday!

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How was your week?? Mine was productive. That's what hiring a coach will do for you.??? My experience with Strategic Coach is going well, but I needed something a bit more personal to keep me on track; someone to talk me out of trees and off ledges. Can anyone relate??

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This week's message from the '50 lessons learned' list touches my heart.? The original list has it titled as " take care of the little guy."? I'm going with "lend a hand when you can."? I absolutely love to do this for my squad.? I've purchased batteries, auto window repairs, put an employee up in a hotel to provide space in a domestic dispute, and much more.? One of my proudest moments as a business owner and employer was when one of my employees stopped by my office to tell me that they really appreciated our great insurance plan. Just recently a squad member took her first ever 2 week paid vacation. Being able to do these things for staff is no small feat for a small business working to scale and sell franchises.? We put staff first because we understand the value of our people.??

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This is true of customers and vendors as well.? Send Out Cards (now called Promptings) has been a great tool to send a quick thank you and celebrate events with all our relationships.? If you're lucky enough to have long term clients and vendors, do spend a bit more on them than just a card.? We try to find something special for those events that are big deal.??Oh and here's a pet peeve of mine...NO LOGO on a gift.? If it has a logo, it's swag or advertising.? It's not a gift.???

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Wishing you a productive week ahead and if you need a good coach I'll share mine.? Message me for info.

Dida

Lend A Hand When You Can

Create Loyalty Through Action

Hey Mavericks!

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As we fly through our busy days running a small business, it’s easy to get caught up in the big picture—expanding market reach, increasing revenue, and scaling operations. However, let’s not forget the heart of our businesses: the individuals who contribute to our success every day. Taking care of the other guy or gal, whether it's an employee, a vendor, or a loyal customer, is not just a nice gesture; it’s a strategic move that fosters loyalty and drives long-term growth.

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Employees are the backbone of any organization. They are the ones who interact with your customers, manage your operations, and bring your vision to life. By showing genuine care for their well-being, you create an environment where they feel valued and motivated. Simple actions like offering flexible work hours, providing opportunities for professional development, and recognizing their hard work can go a long way in building a dedicated and loyal team. Remember, a happy employee is more productive and committed, which directly impacts your bottom line.

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Vendors and suppliers also play a crucial role in your business operations. Building strong, respectful relationships with them ensures a steady supply chain and can lead to better terms and opportunities. Pay your invoices on time, communicate openly, and treat them as partners rather than mere transactions. This mutual respect will not only enhance your business operations but also create a network of support that can be invaluable during challenging times.

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Never underestimate the power of a satisfied customer. Exceptional customer service should be at the core of your business strategy. Listen to your customers, address their concerns promptly, and go the extra mile to exceed their expectations. Personalized touches, such as remembering their preferences or sending a thank-you note, can turn a one-time buyer into a lifelong advocate for your brand. Loyalty is built through consistent, positive experiences, and taking care of your customers is the surest way to achieve that.

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By focusing on the other guy, you create a ripple effect that strengthens every aspect of your business. Loyalty through action isn’t just a mantra; it’s a practical approach to building a resilient and thriving business. So, let’s commit to taking care of those who matter most and watch our businesses flourish.

?? Introducing the 10-Point ?? Strategic Ops Review!

Hey Small Business Owners!? ?

?Are things within your company still running just? "okay?"? Are you ready to make them fabulous?? ??

?The 10-Point Strategic Ops Review, is here to help!

Let's pull back the curtain and see what's really holding you back. Business operations expert, founder, and CEO of TheOfficeSquad, Dida Clifton, will do exactly that with an in-person visit to your business to thoroughly evaluate these 10 crucial aspects:

?? Culture

?? Hiring, & Employee Relationships

?? Team Placement

?? Accounting Practices

?? Bookkeeping Practices

?? Accounts Receivable & Accounts Payable

?? Industry Specific Software

?? Operational systems and procedures

?? Customer Relations

?? Growth and Scale Potential

Delivering a detailed analysis of what’s working, what's not, and what needs improvement, followed by a tailored success plan to address any gaps and layout next steps to create a business that can run without you. ???

??? Ready to optimize your operations and achieve greater success? Book your review today!

??? Contact us at [email protected] or visit us on the web to schedule a discovery call for more details.