notchnco and Raya Trade: A Dynamic Partnership for the Future of Consumer Electronics

notchnco Announces Strategic Partnership with Raya Trade to Elevate Customer Experience in the Consumer Electronics Industry

Cairo, Egypt – notchnco is thrilled to announce its strategic collaboration with Raya Trade , the foremost distributor and retailer of consumer electronics and operator services, along with a wide range of maintenance offerings. This groundbreaking partnership aims to elevate the customer experience by integrating notchnco's customizable chat assistant, and personalized support platform with Raya Trade's CRM system.

Raya Trade boasts an extensive portfolio of consumer electronics, including mobile phones, accessories, laptops, cameras, flat panel TVs, and white goods. The company operates through retail outlets and a vast network of dealers, offering exemplary maintenance services for mobile phones, IT products, TVs, and home appliances.

notchnco brings to the table its flagship product, the versatile and customizable chat assistant designed to cater to the unique needs of businesses. By seamlessly integrating it into Ray Trade's CRM system, customers will enjoy a seamless experience while obtaining detailed information on after-sales services, installment plans, sales inquiries, and more. It effortlessly handles frequently asked questions, simplifying the entire journey and elevating customer satisfaction to new heights.

For more personalized support, customers are directed to our real-time support platform, which comprises a team of skilled human agents equipped with real-time data and insights. This tailored approach ensures that customers receive individualized solutions and transparent communication throughout their journey. It’s robust monitoring capabilities also enable Raya Trade to maintain a high standard of customer service while continuously improving the performance of their support team.

Speaking about the collaboration, Ahmed Abu Elenein expressed, “We're thrilled to announce our successful partnership with Notchnco! Through this partnership, we're enhancing customer experiences at Raya Trade through tailored innovative WhatsApp chatbot solutions and revolutionizing our customer engagement”

Through the seamless integration of our advanced tech services via WhatsApp, Raya Trade can efficiently escalate customer queries, concerns, or complaints, ensuring prompt and satisfactory resolutions through personalized interactions with skilled human agents.

“The synergy between notchnco and Raya Trade heralds a new paradigm in customer engagement. Our technology, epitomized by our whatsapp services, empowers Raya Trade to create meaningful interactions and set new standards in customer satisfaction” said Bassem Nassif, CEO of notchnco.

Raya Trade envisions expanding their partnership with notchnco in the near future, leveraging notchnco’s bulk messaging platform to reach out to a wider audience with broadcast messages for announcements and reminders. Both companies are committed to fostering innovation and ushering in exciting developments in the consumer electronics industry.

As the collaboration takes flight, both companies are eager to pave the way for more innovations and exciting developments in the consumer electronics industry.

About Raya Trade:

Raya Trade is a renowned name in the

distribution, retail, and maintenance of consumer electronics and operator

services. The company's wide range of consumer electronics includes mobile

phones, accessories, laptops, cameras, flat panel TVs, and white goods. Raya

Trade serves customers directly through retail outlets, with an extensive

network of dealers, and provides exceptional maintenance services for mobile

phones, IT products, TVs, and home appliances.