Nonresponse Bias: Your Guide to Avoiding Errors [+ Examples]

In the statistical literature, nonresponse bias has been a concern of researchers who used postal questionnaires since 1838. Today, with a modern approach to survey clients, we still face the same problems — different types of survey bias.

Luckily, we already know how to deal with them. Let’s look at how to avoid the most common mistakes in customer surveys, which lead to nonresponse bias.

You may also like:

• 6 Very Unusual Customer Support Questions (and how these support pros dealt with them)
• Top Questions to Ask in CSAT, NPS & CES Surveys

Our favorite resources

WIN YOUR CUSTOMERS: Support Phrases To Use and Avoid in Your Conversations

Have you read one of our most favorite resources? If you haven't done so yet, now is the time. Master your communication skills with the resource with the most common support phrases.

In this document, you will find:

• 19 Common Customer Service Phrases You Can Employ To Deal With Difficult Situations
• 7 Phrases Your Customers Hate To Hear (And What To Say Instead)
• 11 Canned Phrases That Work At Any Time

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