None Of Us Are As Clever As All Of Us-Edition 13

None Of Us Are As Clever As All Of Us-Edition 13

They say knowledge is power! Here’s some great knowledge for you!

Data plays an important function in helping businesses improve their products, services and customer experience. But there are often problems around it’s collection and analysis. This edition of ‘None of us are as clever as all of us’ includes some interesting articles I have read recently on this topic.

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Will NPS 3.0 solve Net Promoter Score’s shortcomings?

In order to address the misuse of NPS and restore its reputation, a new complementary metric has been developed. NPS 3.0. In this article My Customer asks the question “will it work?”

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14 Myths That Can Derail Your Business’ Data Analytics Efforts

Here 14 industry experts from Forbes Technology Council discuss some of the most common data analytics myths business leaders need to be aware of.

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Best of IdeaCast: What Sets Successful People Apart

I really enjoyed listening to this IdeaCast episode in which Heidi Grant, a motivational psychologist, and Sarah Green Carmichael discussed the behaviors of high achievers, and how to incorporate them into your own life and work.

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How to win the customer experience today and post-pandemic

To understand what’s top of mind for customers, Havas CX surveyed a combination of 2,000 prosumers — early adopters who are forward thinking, influential, and proactive in what they do and share — and mainstream consumers across the U.S., U.K., France, and China. Here’s what they found.

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Stop Making Excuses! COVID Isn't the Reason Customer Experiences Are Declining, This Is...

Customer satisfaction is low. What’s worse, we can’t just blame COVID for the problem. Sure, COVID is part of it, but, surprisingly, this problem has other causes. In this episode of The Intuitive Customer Podcast, we talk with the Managing Director of the ACSI, David VanAmburg about what has been going on over the past ten years in Customer Experience.

If you have any other articles you’d suggest people read, paste them in the comments below. Remember, none of us are as clever as all of us!?

- Colin

You’ve got questions. We’ve got answers! Submit your burning business questions to us and get answers from a world expert on CX and a Professor of Marketing.

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