None Of Us Are As Clever As All Of Us- Edition #11
Colin Shaw
LinkedIn 'Top Voice' & influencer Customer Experience & Marketing | Financial Times Award Leading Consultancy 4 Straight Years | Host of 'The Intuitive Customer' in Top 2% | Best-selling Author x 7 | Conference Speaker
They say knowledge is power! Here is some great knowledge for you!
In this edition of ‘None of us are as clever as all of us’ we’re delving into articles that discuss emotion. Measuring and using emotion in your business strategy is something we believe is crucial, and these resources are a great place to start.
A Wonkish Look at First-Principles Thinking
In this interesting article Jim Tincher looks at why we measure NPS, and how it can move us forward, spurring on innovative solutions.
New Study: 86% of Americans Report a Change in Personality Due to the Pandemic
The global pandemic has changed our personalities. A survey of 2,000 U.S. consumers reports increased conscientiousness, openness to new experiences, and agreeableness. Read more on this new study from Oracle.
The 5 Rules of Measuring and Managing Customer Emotions
Once you realize that emotions are a significant part of the process, it is time to work them into your business strategy. Here are my top five rules for measuring and managing customer emotions.?
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If You Don’t Plan Your Time, Someone Else Will
Do you schedule your days? Use a to-do list? Here’s why you have to start valuing your time and managing it carefully.
My Customer is So Annoying! How to Rationally Decide if the Time Has Come to Sack Them
In this episode of The Intuitive Customer Podcast, we talk about our listener Robert’s problem with difficult customer relationships and when it is time to call it quits. Moreover, we discuss the best possible way to handle this tricky process that can keep you from burning that bridge entirely, even when there are days when you would be all too happy to light that match.
If you have any other articles you’d suggest people read, paste them in the comments below. Remember, none of us are as clever as all of us!?
- Colin
You’ve got questions. We’ve got answers! Submit your burning business questions to us and get answers from a world expert on CX and a Professor of Marketing.
Customer Experience Expert, CXPA Board Member, and Best-Selling Author of "Do B2B Better" and "How Hard Is It to Be Your Customer? Using Journey Mapping to Drive Customer-Focused Change"
3 年Colin Shaw, I love your work, and am honored you included this post!
farming. at I am self employment
3 年not any body else!do not ask a pardon any body else to rescue your lives.