None Of Us Are As Clever As All Of Us - Edition 90
Colin Shaw
LinkedIn 'Top Voice' & influencer Customer Experience & Marketing | Financial Times Award Leading Consultancy 4 Straight Years | Host of 'The Intuitive Customer' in Top 2% | Best-selling Author x 7 | Conference Speaker
How Friction in the Customer Experience Can Lead to Innovation
Explore how friction and innovation can coexist to create meaningful customer experiences. You’ll read about global disruptions in the telecom industry, how iPads can optimize POS systems, how to listen to the true voice of your customers, and how to master the art of crisis management to fine-tune your business strategy.
Revolutionizing Telecom: Global CX Disruptions
Telecom companies are facing new challenges as customer experience continues to evolve. Rebekah Carter explains how global CX disruptions are pushing the telecom industry to innovate and adapt in this article .
Friction in Customer Experience Is Not Always a Bad Thing, Here's Why
While friction in customer experience is often seen as a negative, it can sometimes enhance the interaction. This article explains how friction, when used strategically, can help guide customers and make their journey more meaningful.
Why iPads Make the Best POS Systems
Portability and ease of use make iPads the perfect solution for modern POS systems. In this article, Larry Alton explores the advantages of using iPads to optimize checkout processes, reduce friction, and improve customer satisfaction. Learn more here .??
Listening to the True Voice of the Customer
To truly understand your customers you must learn to listen to what they’re saying beneath the surface in order to capture their genuine feedback. This article from Engage Customer shares the importance of tuning into the authentic voice of your customer to shape better experiences and build loyalty.
Master the Art of Staying Cool: 5 Rules to Handle Customer Crises
When a customer crisis hits, knowing how to stay cool can make all the difference. This podcast episode covers five practical rules to help you navigate tricky situations with ease and improve your crisis management skills.
Colin has conducted numerous educational workshops on how to improve your Customer Experience to inspire and motivate your team. He prides himself on making this fun, humorous, and practical. Speak to Colin and find out more. Click here !
Author and Business Mogul
1 周An amazing job! Will Ugwu https://linktr.ee/earnlikewilliam?
Director Customer Experience | CXO | Financial Services | Digital Transformation | Banking & Insurance | Diversity Advocate
2 周I'd rather see no friction than some most times, but it's true if you can fine-tune it right enough, a hiccup somewhere followed by a brillant recovery can really help WoW customers and strengthen the emotional connection. That requires a well thought-through and embedded Crisis Management framework.
30 Years Marketing | 25 Years Customer Experience | 20 Years Decisioning | Opinions my own
2 周Colin Shaw this is the third post I have seen about friction in the past two days. Is this a new CX meme? What is also interesting is that not one of them, yours included, mentioned any of the copious research on when to use and when not to use friction in CX. I wonder why? Br, Graham cc Ben Phillips CCXP
Colin Shaw, thank you for sharing!. ??