None Of Us Are As Clever As All Of Us - Edition 82

Embracing AI for an Enhanced Customer Experience

AI is revolutionizing the way businesses interact with customers, making it more essential than ever to integrate these technologies effectively. Learn how AI can enhance your customer experience, streamline operations, and how to avoid common pitfalls. Begin leveraging AI to its full potential and make your customer interactions more personalized and efficient.

SAP Acquires WalkMe To Bolster Its Business AI and CX Offerings

In a bid to strengthen its AI and CX portfolio, SAP has acquired WalkMe. This article written by Kieran Devlin explores how this acquisition will help businesses streamline operations and enhance customer experiences.

The AI Race Is On! Get Ahead By Avoiding These Surprisingly Simple Mistakes

The AI race is heating up but even the simplest of mistakes can set you back. For example, failing to integrate AI with existing systems can lead to inefficiencies. In this article I share more common pitfalls like these you can avoid to improve your customer experience.

Customer Service in the Age of 24/7

Around-the-clock customer service is no longer a luxury but a necessity. This article explores how companies can implement 24/7 support, improve their customer experience, and set new industry standards. Learn more about what Frank Fawzi has to say on the matter here.

AI Adoption and CX in 2024: Insights from Industry Leaders

As AI continues to evolve, industry leaders are discussing how to measure its impact on the customer experience in 2024 and how it can be used to enhance personalization and streamline operations. Find out more from Engage Customer here.

Big Mistake: Making AI Your Autopilot Rather Than Your Co-Pilot in Your CX

Avoid the mistake of letting AI run on autopilot within your business. AI is a tool that should be used strategically and mindfully. Learn how you can use it to analyze your customers’ interactions and gain comprehensive insights for your business in this podcast episode featuring Jaime Scott of Evaluagent.

Colin has conducted numerous educational workshops on how to improve your Customer Experience to inspire and motivate your team. He prides himself on making this fun, humorous, and practical. Speak to Colin and find out more. Click here !