None Of Us Are As Clever As All Of Us - Edition 78
Colin Shaw
LinkedIn 'Top Voice' & influencer Customer Experience & Marketing | Financial Times Award Leading Consultancy 4 Straight Years | Host of 'The Intuitive Customer' in Top 2% | Best-selling Author x 7 | Conference Speaker
Save the customer experience with these resources.
Customer service is changing for the worse. These resources will help you understand where companies are failing and what you can do to avoid the mistakes most companies are making.
And the winners of the awards for worst customer service are …
In this article, anna tims shows the massive difference between what companies say their visions are and what they actually do. No wonder Customer satisfaction has declined in recent years.
What Really Is an Authentic Experience, and Does it Really Drive Growth?
Authenticity is an essential part of an experience. However, authenticity is more complicated than you might think at first. This article shares more.
No more free returns? Big brands are making you pay for shipping
Customer returns are key in my experience. It is sad to see that a number of organizations are starting to charge for returning products bought online. This article discusses this new trend.
The State of Customer Care in 2030
In this article, 麦肯锡 discuss several trends, opportunities, and challenges in customer care that will evolve in the coming years.
Create Outstanding Memorable Experiences That Drive Value
Have you ever driven a long way to a vacation, perhaps with kids in the backseat, and heard the whining query, “are we there yet?” It’s called the Return Trip Effect, and we discuss it on this episode of The Intuitive Customer.?
Colin has spoken at hundreds of conferences, including some of the world's largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. Click here.