None Of Us Are As Clever As All Of Us - Edition 77

No more confusion! You can understand your customers better with these helpful resources.

This week, we are diving into human behavior. These resources will help you understand both yourself and your customers, as well as give you insight on how to best use this information in your customer experience.

1. Afraid of Saying No to an Invitation? Don’t Be

We have all been there. A friend invites us out for a meal, and we really don’t want to go, but we don’t want to offend them. What do we do? This new research reveals the science behind what you should do.

2. FOMO is a Powerful Marketing Tool. Are You Making the Most of It?

FOMO, or fear of missing out, can be a powerful tool in your marketing strategy. But only if you know how to leverage it, and this article shows you how.

3. Inside the mind of a master procrastinator

Do you or someone you know procrastinate about things? Why? What can you do about it? This short Ted Talk explains why.

4. The Rise of Emotionally Intelligent Bots

Next-gen AI is set to have human-like communication capabilities. What does this mean for the future of business? In this article, Michael Ringman provides some insight on what’s to come.

5. The Big Miss! – How Organizations Overlook the Value of Emotions

Organizations tend to miss just how powerful emotions can be for customers, and how that impacts them. Zhecho Dobrev joins The Intuitive Customer to discuss this with us.

If you have a business problem that you would like some help with, contact me on LinkedIn or submit your pickle here. We would be glad to hear from you and help you with your challenges.