None Of Us Are As Clever As All Of Us - Edition 67

Resources to help you differentiate your customer experience.

What sets your offering apart from others? A strategic customer experience approach could be what differentiates you from the competition. Here are resources to help you stand out.

Why Is Hope So Important?

Hope is really a powerful emotion. In some industries, like healthcare, this is what you are buying. Hope that your doctor can make you better. This is an interesting article by Traci Pedersen that goes more into what hope is.

How Do We Differentiate Our Experience in an Ever-Competitive World?

Differentiation is a funny thing. It is hard to figure it out when you are too close to something. You focus on what you know about it instead of why what you know matters to other people. We came up with five rules to differentiate your experience – here they are.

Ranked: The World’s 25 Richest Countries by GDP per Capita

I was surprised to read this. The usual suspects were lower than I expected. What differentiates these wealthy countries? Read more from Pallavi Rao.

CX Can Differentiate Your Business, But What About Your Career?

Today’s leading businesses are leveraging CX advancements to deliver a differentiated service experience. Successful organizations follow a similar three-phase approach to get results: read more from Mike Murchison .

Here's why the small things in your experience are the most significant

The significance of small details in an experience is often overlooked. Lots of organizations fix the big things that go wrong in an experience. But, unfortunately, fine-tuning what could go right with the small stuff doesn’t get the same attention from them – here’s why it should!

If you have a business problem that you would like some help with, contact me on LinkedIn or submit your pickle here. We would be glad to hear from you and help you with your challenges.