None of Us Are as Clever as All of Us | Edition 7
Colin Shaw
LinkedIn 'Top Voice' & influencer Customer Experience & Marketing | Financial Times Award Leading Consultancy 4 Straight Years | Host of 'The Intuitive Customer' in Top 2% | Best-selling Author x 7 | Conference Speaker
They say knowledge is power! Here is some great knowledge for you!
Alongside some of the interesting new things I have learnt this week, this last edition of ?‘None of us are as clever as all of us’ for 2021 includes the most important thing I have learnt overall in the last 15 years:
Our Brains Were Not Built for This Much Uncertainty
Covid-19 continues to upend things that felt relatively predictable. To help us stay motivated as we encounter unprecedented levels of uncertainty in every aspect of our lives, Harvard Business Review reminds us that the human brain simply was not built for this.
Anti-Bias Policies That Really Work in Customer Service
Some really surprising results here and something we need to pay attention to. Anti-Bias Policies That Really Work in Customer Service
Mapping The Biggest Companies By Market Cap in 60 Countries
Visual Capitalist have mapped out the biggest companies by Market Cap in 60 countries. I am ashamed to say that I have not heard of all these companies. I feel I should have. Have you?
领英推荐
Guest Post: The #1 Way to Drive Customer Service ROI in 2022
How to Successfully Change to a Digital Experience and Create ROI
How have artificial intelligence and predictive customer experience transformed the potential for businesses to increase engagement, retention, and long-term customer value? We recently discussed this in detail with Hussein Dajani, General Manager – Digital and CX Transformation at Nissan. You can read our conclusions here.
Our Competition Is Beating Us, Despite The Fact We Are Better Than Them. Why?
It doesn’t matter who is the best; it matters who customers perceive to be the best. Listen to this episode of The Intuitive Customer Podcast if your competition is beating you, despite the fact you are better than them. I hope that was of use!
If you have any other articles you’d suggest people read, paste them in the comments below. Remember, none of us are as clever as all of us!?
- Colin
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