None Of Us Are As Clever As All Of Us - Edition 56

The Implications of AI on Customer Experience

Everyone’s talking about it – AI is disrupting the future. But what does that mean for customer experience and design? These resources will help you explore the latest AI trends, and how you might be prepared for this new business frontier.

Customer Experience in the Age of AI

We are now at the point where competitive advantage will be based on the ability to capture, analyze, and utilize personalized customer data at scale. David Edelman and Mark Abraham explore in this article how cutting-edge companies use what they call intelligent experience engines to assemble high-quality customer experiences.?

How ChatGPT Will Massively Disrupt Many Industries And Democratize AI

If you haven’t heard of ChatGPT by OpenAI, you must be living under a rock. It took only five days to reach one million users and the implications it has for all of us over time are terrifyingly intriguing. So what do I think? This article shares more.

The 10 Scariest Future Tech Trends Everyone Must Know About Right Now

I love tech but it's getting to the point where it can be very scary. This article by Bernard Marr is a great rundown of the issues that face us today.

Salesforce Einstein GPT: What will the world's first generative AI for CRM mean for CX?

?Tech giant Salesforce has launched Einstein GPT - the self-proclaimed “world's first generative AI for CRM.” But what will it mean for businesses and their customer experience operations? Read more in this article by Stuart Dorman .

In an increasingly MAD world here are 5 rules for managing uncertainty

?With so many things we can’t control, feeling uncertain about the future economy is normal. However, uncertainty is a difficult environment in which to move forward with business. Here’s how you can stay level-headed in these times.?

Colin has spoken at hundreds of conferences, including some of the world's largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. Click here.