None Of Us Are As Clever As All Of Us | Edition 6

None Of Us Are As Clever As All Of Us | Edition 6

They say knowledge is power! Here is some great knowledge for you!

With only a couple of weeks left of 2021 it seems fitting that this edition of ?‘None of us are as clever as all of us’ includes information on trends, nostalgia and building better habits. Here are some interesting things I have read or listened to this week:

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The Digital Human Podcast?

Do you cheat? Or just a bit? This episode of The Digital Human podcast is fascinating. It looks at how cheating is becoming an accepted practice and the wider implications of this in the digital environment.

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The five stories that shook customer experience in 2021

What trends and developments have had the biggest influence on customer experience strategies over the past year? In this interesting article, My customer looks back on the five stories that shook customer experience in 2021.

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Focus, Focus, Focus!

I have checked my social media channels 97 times in the last 60 minutes (joke). I found this podcast enlightening in helping me to understand what to do to stop:?Find Focus in a Chaotic World.

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Why are Companies Changing Their Name?

Love this article, Saying Bye to Facebook: Why Companies Change Their Name. So many people have changed their names, and for so many different reasons that I forget many of them.?

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Nostalgia and Happy Memories

If you use nostalgia to appeal to customers’ happy memories and feelings by looking at their past, they just might move forward into the future buying from you. In this episode of The Intuitive Customer Podcast we share how you can employ nostalgia in your Customer Experience.

I hope that was of use!

If you have any other articles you’d suggest people read, paste them in the comments below. Remember, none of us are as clever as all of us!?

- Colin

You’ve got questions. We’ve got answers!?Submit your burning business questions?to us and get answers from a world expert on CX and a Professor of Marketing.

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Aki Kalliatakis, ECXO, CXSA

???????? ???? ?????????? ???? ?????? ????????, to retain loyal customers through the ???????????????? ?????????????? ???????????????????????? ????????????? Author, Speaker, Trainer. (Ευβρυβιαδεσ Καλλιατακησ)

3 年

Hi Colin. Since you asked... I've just read "The Human Element" by Loran Nordgren and David Schonthal, and it has been a real eye-opener about why companies are so poor at implementing change, especially when it comes to innovation. Some great case studies, and lovely insights. Hope you, Lorraine and the family have a wonderful Christmas.

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